- GMFJ Reference
87710
- Wages
£3.70 p/h
- Hours
37.00 per week
- Date Posted
03/07/2018
- Start Date
05/09/2018
- Approx. Duration
12 months
- Location
Truro
- Status
Now Taking Applications
- Sector
Business & Administration
- Opportunity Type
Intermediate Level 2
- Employer
Truro and Penwith College
Description
Reporting to – Part Time Courses Manager
Purpose of job – to meet and greet visitors as they report to the reception desk and provide efficient general administrative support to the part time courses team.
The College is registered with the Disclosure and Barring Service and the successful applicant will be required to apply for a Disclosure at the enhanced level. If you apply for a job with vulnerable people when you know you are on a barred list you could be fined or face a prison sentence. Truro and Penwith College is committed to ensuring a culture of valuing diversity and ensuring equality of opportunities.
Main activities, duties and responsibilities:
- To receive visitors to the College and deal with initial enquiries from members of the public, students and staff.
- To operate the College’s computerised management information system in order to undertake the appropriate administrative functions.
- To give information and advice in response to customer enquiries on the telephone, in person and via email.
- To assist in the development of the range of course information material available to customers.
- To input data into the College Management Information System. To produce standard reports from the system.
- To perform various duties associated with the College’s administrative functions. These may include filing, photocopying, student enrolment, receipting payments and associated cash handling.
- To assist the Part Time Courses Manager as and when required.
- As a member of staff the post holder will be required to further the agreed aims of the College by participating fully in the following:
- To participate in the scheme for appraisal and review of performance adopted by the College.
- The first six months of your employment will be a probationary period, during which your suitability for the position to which you have been appointed will be assessed.
- The provision of a high quality environment for student learning and associated activities.
- Student Welfare and Support Services.
- The development of a flexible and responsive institution.
- College Promotional and Marketing Activities.
- The safe and appropriate use of College equipment, premises and property.
- Health and Safety Procedures as laid out in the College Health and Safety Policy.
- Staff Development Activities.
- General College Developments.
- All members of staff must be prepared for changes in their responsibilities and work.
- The post holder will also be required to undertake such other tasks as the Principal from time to time may determine.
- The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
CLOSING DATE: 12 NOON, FRIDAY 20 JULY 2018 Curriculum Vitae are not accepted, Application forms only. Successful candidates will be notified within 4 weeks of the closing date.
To apply for please follow the below link:
https://www.truro-penwith.ac.uk/work-for-us/current-vacancies/receptionist-administration-apprenticetruro
For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 87710)
Company website : https://www.truro-penwith.ac.uk/
Essential:
- Keyboard skills including MS Office suite of applications.
- Ability to undertake a variety of clerical duties.
- Ability to work accurately and to tight deadlines.
- Good interpersonal skills.
- Good written and oral skills.
Desirable:
- Experience of data inputting.
- Experience of customer service.
- English & Maths – GCSE or equivalent.
- Day 1 Recap key messages from induction on how to successfully complete the apprenticeship. Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.
- Day 2 Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.
- Day 3 Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace.
- Day 4 Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.
- Day 5 Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.
- Day 6 Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace.
- Day 7 Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.
- Day 8 Project development (½ day): Identification of project; Developing business case; Developing project plan.Health and Safety. Legislation requirements.
- Day 9 Project development (½ day): Reviewing project progress; Developing project.Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace.
- Day 10 Presentation skills: Project review; Presentation skills; Presentation software.
- Day 11 Project presentations. Learner project presentations to employer audience. *Presentation of certificates for unit examination achievements.* Time/duration dependant on cohort group size.
Essential:
- Good communication skills and ability to deal courteously and tactfully with the general public, and other staff.
- Enthusiasm and willingness to tackle a wide variety of tasks.
- Keenness to expand knowledge and experience.
On successful completion of the apprenticeship there is a possibility of a job role.
The working hours are Monday to Thursday 08.30 - 17.00 and Friday's 08.30 - 16.30. Holidays are 20 days plus all bank holidays. Pension: All eligible employees are admitted to the Local Government Pension Fund (LGPS). You have the option to opt out of the scheme should you wish to.