Anchor are the largest not for profit provider of Care for the over 55’s in the UK.
We have several exciting opportunities across the different departments within Anchor’s dynamic and forward thinking Customers Centre.
As a Customer Centre Apprentice you will be responsible for handling administration and contact from new and existing customers, both internal and external, regarding Anchor services.
You will contribute to providing an exceptional end to end customer experience at every touch point, working to a principle of ‘right first time’.
As an inspired and enthusiastic individual, you will provide outstanding customer service to ensure Anchor remains the market leader.
Key activities for the differing departments include, but are not exhaustive of:
Customer Centre Support Team
• Resource planning and reporting to support Anchor colleagues in delivering a high quality service.
• Supporting to operational colleagues .
• Liaising with customers and contractors to ensure property repairs are carried out to the required high standards.
Customer Relations
• Dealing with new and existing customers who want to provide feedback on Anchor services.
• Working with customers to ensure their complaints are dealt with effectively by linking in with key colleagues.
Regional Housing Advisor (lettings and arrears management)
• Property lettings – supporting operational colleagues to ensure our rental properties are re-let within agreed service levels.
• Arrears management – monitoring customer rent accounts to ensure rent payments are collected on time making sure outstanding arrears are repaid quickly.
• Working with colleagues to ensure the above is achieved, both on the telephone and by email. Customer Enquires
• Providing a first point of contact for customers, their relatives and health care professionals initially enquiring about all Anchor services via calls and emails.
• Ensuring that all our properties are filled by talking to customers and suggesting the appropriate type of property in which they can live by putting them at the heart of every decision we make. Leasehold
• Completing important administration duties to ensure the leasehold team continue to effectively sell new and existing Anchor properties. Anchor call
• Ensuring all administration tasks are completed quickly and to a high standard to enable the 24 hour Anchor call team to handle emergency calls from Anchor customers, keeping them safe in their homes.
• Working towards handling non-emergency calls to further improve the emergency service our customers receive.
Apprenticeship Highlights
You will gain a nationally recognised Level 2 Customer Service Practitioner qualification
• You will receive onsite training with an award winning training provider who will support and guide you throughout your Apprenticeship journey.
• Gain life skills.
• Gain confidence.