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Apprentice Retail Assistant

Shoe Zone Retail Ltd
The UKs number one value footwear retailer is offering you the opportunity to develop your leadership, commercial and interpersonal skills within a fast-paced retail environment. Have you got a can do and will do attitude? Do you like the thought of being part of a fast moving, exciting retail business with a commitment to training and promotion from within?

Shoe Zone Retail Ltd - Employer

Shoe Zone Retail Limited is the UK’s number one value footwear retailer, currently trading from over 500 locations throughout the UK and Ireland. We sell approximately 20 million pairs of footwear per annum and employ in excess of 4000 people.



13 months

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Job Summary

GBP 105.00
New Vacancy
Shoe Zone Retail Ltd

Detailed Job Description

The main purpose of a retailer is to assist customers when they purchase products, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till.

Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase.By learning on the job, working independently, and shadowing colleagues, you will develop significant skills and increased confidence within a retail environment.

Your duties as a retail apprentice will include:

  • Positively interact with customers, using business relevant methods to support and increase sales by providing useful information and service
  • Assisting with customer queries, orders, and returned goods
  • Establish a good rapport with customers, serve them in line with brand standards and promote the values of the business in all work activities
  • Help match products to customers’ needs and increase the amount they spend for example through the sale of associated products and services
  • Maintain appropriate levels of the right stock to meet customer demand, ensure it is kept in the correct condition (for example correct temperature, environment, packaging), and minimise stock loss through accurate administration, minimising wastage and theft
  • Support team members to ensure that the services provided are of a high quality, delivered on time and as required.

You will be contracted 30 hours/week and paid a wage. We are also able to offer you up to 28 days holiday (inclusive of bank holidays), 25% staff discount, profit share schemes, competitive pay rates, long service awards, 1st class training and good promotion prospects.

Requirements and Prospects

Qualifications required

For our Level 2 apprenticeships we are looking for a minimum of grade D or above in English and Maths at GCSE (or equivalent) + 2 further GCSEs at grade D or above.

Skills required

Personal Qualities

Previous retail or customer service experience would be great, but as long as you have the attitude and willingness then this could be the opportunity for you.

We are looking for candidates who are full of personality & enthusiasm to join our team. The ideal candidate will be:

  • Committed to delivering a high-quality customer service
  • Confident dealing with customers
  • An excellent communicator

Future prospects

This is dependant on you! With over 500 stores across the UK we are always on the look out for our next generation of future managers.

Additional Information

Training provided

As an apprentice, you will complete an industry wide recognised qualification, relative to the role you work within.

This will involve on the job and off the job training within the workplace and supported by a state of the art online virtual learning environment and the support of a Tutor Assessor.

You will receive regular training and be observed whilst you work.

In addition to your daily duties you will also complete theory work and a couple of tests. This may involve a little revision but there is very little you won’t have already learnt on the job.

Throughout your programme you will be supported not only by your line manager but your tutor assessor will support you through your apprenticeship programme, ensuring you are on course with your progression and on track for successful completion.

SR Education - Learning Provider

SR Education are committed to delivering high quality and relevant apprenticeship programmes. They specialise in apprenticeship training across a diverse range of areas such as Management, Retail, Business Administration, Digital Marketing, Customer Services and I.T. Working with many top UK brands and industries SR Education can introduce you to a rewarding and exciting professional career.

For more information about this vacancy please contact SR Education on 0797 195 7056 or email: (Ref ID:89408)
SR Education

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