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Apprentice Guest Service Assistant

Holiday Inn Express Salford Quays
This is a wonderful opportunity to start your career in hospitality, with a very successful, professional employer. You will be trained by an award winning provider.

Holiday Inn Express Salford Quays - Employer

Atlas Hotels is the largest Franchisee of Holiday Inn Express hotels in the UK and Europe

Holiday Inn Express Salford Quays


12 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 250.56
Catering & Hospitality
Holiday Inn Express Salford Quays

Detailed Job Description

A fantastic opportunity has become available for an apprentice to join the team at the Holiday Inn Express Salford Quays as a Guest Service Assistant

Being a Guest Service Assistant (GSA) means being the person who makes our guests feel welcomed and pleased with their choice of accommodation. It means taking and showing pride in your hotel and delivering a great guest experience consistently

As a GSA you may be the first person a guest encounters at our hotel so you’ll need to be friendly, professional and confident. You’ll be the person that a guest turns to if they have any concerns or complaints and you’ll be empowered to make things right.

Duties will include:

•Front of house- taking booking, dealing with enquiries and orders

•Waiting on serving food and drinks

•Keep working areas and surfaces clean and tidy.

•Housekeeping duties, cleaning all areas

•Follow health and safety policy and procedures and be aware of individual responsibilities under legislation

.GSAs are the beating heart of our hotel; they get involved in everything from serving at the bar, preparing breakfast, and taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues. You’ll need to be great at juggling tasks and turning your hand to many different things.

We’re looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service. Practices and processes can be taught, but pizazz is what comes naturally to our GSAs and is what makes them special.

As an Apprentice you will be included on a Hospitality Qualification. Your Qualification will be delivered by an Award Winning Training Provider who will support your learning and development throughout your Apprenticeship. This will involve a Vocational Learning Advisor coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship

Requirements and Prospects

Qualifications required


Skills required

•Articulate and communicative


•Great interpersonal skills

•Organised and systematic

•Concerned with quality of product and service

•Computer literate

•Team worker

Personal Qualities





positive ’can do’ attitude.

Natural people person.

Smart appearance, reliable and punctual.

Future prospects

Hotel belongs to a franchise of 50 hotels; there can be opportunities for movement around the different hotels. Possible progression opportunities within the brand. Could also lead to Duty Manager, then Deputy General Manager, then General Manager

Additional Information

Training provided

Level 2 Hospitality Apprenticeship

Apprenticeship standards are aimed at developing skills within the Apprentices’ chosen career route, each standards has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.

Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.

Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.

Babcock Training Limited - Learning Provider

In today’s competitive marketplace, developing the right skills can help you to get ahead and stay ahead. Apprenticeships are a great way to achieve qualifications and earn money whilst also gaining the work experience employers look for. 

Choose an apprenticeship with Babcock and they will help you to take your first step to an outstanding career.  As one of the UK’s largest work-based training providers Babcock has the employer partnerships to offer apprentice job vacancies in your area.

For more information about this vacancy please contact Babcock Training Limited on 0800 731 8199 or email: (Ref ID:91408)
Babcock Training Limited


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