- GMFJ Reference
93229
- Wages
£4.00 p/h
- Hours
30.00 per week
- Date Posted
07/12/2018
- Start Date
21/01/2019
- Approx. Duration
12 months
- Location
Bideford
- Status
Now Taking Applications
- Sector
Catering & Hospitality
- Opportunity Type
Intermediate Level 2
- Employer
Durrant House Hotel
Description
We are looking for an enthusiastic Apprentice Receptionist to join our friendly team at Durrant House Hotel.
The role will involve working on our reception desk assisting our guests in person, by phone and e-mail. As part of your daily duties you will book guests onto the booking system. You will also assist with the arrival and departure of guests ensuring all outstanding balances are paid. As part of your role you will be required to take payments by cash and card from guests. You will be responsible for ensuring that all deposits and payments balance at the end of your shift.
Checking Guests in and out
Dealing with telephone enquiries
Preparing bills and processing payments
Liaising with other departments within the hotel
Provide local information to the Guests
As an Apprentice you will be included on a Hospitality Team Member- Reception Apprenticeship.
Your Qualification will be delivered by an Award Winning Training Provider who will support your learning and development throughout your Apprenticeship. This will involve a Regional Trainer coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship.
For more information about this vacancy please contact Inspiro Learning Limited on 0 (Ref ID: 93229)
Company website : http://www.babcockavol.co.uk/babcockavol/application.aspx?empid=17940&jvid=16806
If you are not afraid to face customers with a smile and have a friendly easy going personality we would like to hear from you.
Good IT skills
Good telephone manner.
Good organisational and time management skills.
GCSES GRADES A-C or equivalent qualifications in Maths and English
Proficient in Microsoft Office Suite (MS Excel and MS Outlook, in particular)
Level 2 Hospitality Team Member specialising in Reception Apprenticeship.
Apprenticeship standards are aimed at developing skills within the Apprentices’ chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.
Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.
Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.
You must be very well presented and be able to work on your own initiative and within a team environment.
If the Apprenticeship is successfully completed there may be an opportunity for permanent employment within the hotel.