Apprentice IT Helpdesk Technician - 16772

  • Manchester Communication Academy
  • Manchester , Greater Manchester
  • £0.00 per hour

The Apprentice IT Helpdesk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving end user help requests.

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  • GMFJ Reference
    93607
  • Wages
    Competitive
  • Hours
    37.50 per week
  • Date Posted
    14/12/2018
  • Start Date
    07/01/2019
  • Approx. Duration
    15 months

  • Location
    Manchester
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Manchester Communication Academy

Description

The Apprentice IT Helpdesk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving end user help requests.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 93607)

Company website : https://apprenticeships.qa.com/apply-now

The post would suit people with the following skill set: Service desk experience High level of customer service and interpersonal skills The ability to multitask and understand the wider needs of the academy Experience of working to tight deadlines Experience of resolving technical issues
3 x GCSEs at grades A-C/9-4 (or equivalent) in any subject and GCSEs at grades D/3 or above (or equivalent) in English and maths.
Level 3 Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths, and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Level 3 Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths, and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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