1st Line Desktop Support Apprentice - 17021

  • Ebiquity PLC
  • London , City of London
  • £6.15 per hour

The role will be to provide the first and second line point of contact between the business and the IT department for Incident management.

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  • GMFJ Reference
    93751
  • Wages
    £6.15 p/h
  • Hours
    37.50 per week
  • Date Posted
    17/12/2018
  • Start Date
    04/03/2019
  • Approx. Duration
    15 months

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Ebiquity PLC

Description

The role will be to provide the first and second line point of contact between the business and the IT department for Incident management.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 93751)

Company website : https://apprenticeships.qa.com/apply-now

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts Knowledge of key business services used within UK Advertising Monitoring and Data Services Strong team player To have keyboard skills and a good understanding of PC software and operating systems e.g. MS Windows, MS Office etc.
3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and maths (or equivalents) at grade D or above.
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Ability to apply classroom knowledge to working environment in order to provide basic & 1st level support to customers Ability to explain technical issues to non-technical personnel
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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