Technical Apprentice - 17492

  • Blue Logic Computer Systems
  • , Leeds
  • £4.00 per hour

This exciting role is with one of the leading Managed IT Services within the UK. This employer has grown organically and has an impressive history with developing and building careers for the right candidate within a technical space. There isn't many better places to start your career in IT than an award winning company.

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  • GMFJ Reference
    96181
  • Wages
    £4.00 p/h
  • Hours
    37.50 per week
  • Date Posted
    20/02/2019
  • Start Date
    01/04/2019
  • Approx. Duration
    15 months

  • Location
    (other locations available)
  • Status
    Now Taking Applications
  • Sector
    Construction
  • Opportunity Type
    Advanced Level 3
  • Employer
    Blue Logic Computer Systems

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Description

If you are passionate about IT, Technology and problem solving, this opportunity may be right for you.  You will be working alongside a mix of different colleagues with skill sets from other IT apprentices all the way to senior technicians and will be working to solve problems across all sectors.  The main aim will be to help support the Helpdesk with 1st line and 2nd line issues by using your ability to problem solve and prioritise a variety of different remote and physical problems for clients.  Main role / Responsibilities will include but not be limited to:  To provide first line support, answering queries via email, phone direct contact Give support – Answer incoming calls and log them onto the help desk system adding progress notes also. [With training, you’ll be answering technical issues and resolving queries Troubleshooting laptops, tablets, desktops and printers Commissioning – Installing operating systems onto PCs and carrying out basic configurations on PCs and desktops Configuring new computers for use on the network/ decommissioning old kit Installation – Assisting Engineers on client sites with Hardware and PC’s Prioritising issues and problems to resolve in a timely manner

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 96181)

Ability to use your own initiative, and work effectively as part of a team  Excellent time management skills, with the ability to prioritise your own workload  Excellent communication skills, both written and verbal  Basic troubleshooting skills  Excellent attention to detail and self-organisation
The candidate will have at least 5 grade A to C  9/4 GCSE’s or equivalent Grade C or above
Infrastructure technician level 3 standardApproximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
Benefits of the role:   Ongoing career progression starting at 1st Line Technical Support to 2nd Line then 3rd, Pod Team Leader, Installation Technician etc.  If you successfully complete your 1st year apprenticeship, you could be offered a full time position within the business (With an increase in pay) and/or a Level 4 Apprenticeship

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