Customer Care Agent Apprentice.

Europcar Group Uk Limited Leicester

Our Customer Care Agents will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey. Managing a wide variety of contact methods and using various systems and customer platforms, the Customer Care Agent will ensure an exceptional level of service is provided.

Intermediate Customer service practitioner Level 2 (GCSE)

Opportunities from Europcar Group Uk Limited | GetMyFirstJob

  • NAS Reference
    VAC001788876
  • Annual wage
    £13000.00
  • Hours
    40.00 per week
  • Working Week
    Shifts to be confirmed
  • Date Posted
    10/11/2021
  • Start Date
    30/11/2021

  • Location
    Leicester
  • Expected Duration
    15 months
  • Status
    Now Taking Applications
  • Sector
    Customer service practitioner
  • Employment Type
    Intermediate Level Apprenticeship
  • Employer
    Europcar Group Uk Limited

Description of Opportunity

Our Customer Care Agents will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey. Managing a wide variety of contact methods and using various systems and customer platforms, the Customer Care Agent will ensure an exceptional level of service is provided.

For more information about this vacancy please contact jessica starns 07375919487 Jessica.starns@dbc-training.co.uk - DBC Training (Ref ID: VAC001788876)

Excellent administrative skills, communication and attention to detail Able to work using own initiative as well as ability to work within a team Customer centric attitude Confidence to work across all levels of the business Practically minded: able to roll sleeves up and get stuck in Take responsibility - for all tasks and duties designated to yourself of your team
A-C / 8-4 maths and English or equivalent
First class IT - knowledge of all Microsoft and Google packages Available to work overtime should it be required - even at short notice Work well under pressure and achieve deadlines: excellent time management Highly results driven High quality standards
Progression within the company
With over 60 years’ experience and around six million drivers in 2014, Europcar is a world player and Europe’s leading vehicle rental firm. With a presence in more than 140 countries worldwide, the group’s network provides short- and medium-term vehicle rental solutions for its customers. With an average fleet of 200,000 vehicles, the group applies its extensive knowledge of the vehicle rental sector to provide its business and leisure customers with a wide range of mobility solutions.

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