- NAS Reference
- Weekly wage
40.00 per week
- Working Week
Days and shifts TBC.
- Date Posted
- Start Date
- Expected Duration
Now Taking Applications
Customer service practitioner
- Employment Type
Intermediate Level Apprenticeship
BMW Group Academy
Description of Opportunity
BMW Aftersales Customer Service Advisor Apprenticeship - Stephen James BMW. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car and motorcycle manufacturers.
For more information about this vacancy please contact Apprentice Recruitment Team
01189 480 449
firstname.lastname@example.org - BABCOCK TRAINING LIMITED (Ref ID: VAC001790040)
To have good communication and organisational skills.
Applicants are required to have, or predicted to obtain, GCSEs at grades A*-C/9-4 (or equivalent) in the following subjects:
ICT (or one other subject if candidate did not take ICT)
Successful applicants must demonstrate the following:
An enthusiasm for excellent customer service
An interest in the automotive industry
To be honest and trustworthy with a willingness to learn
To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand
To be able to work effectively as part of a team in a busy service department, as well as having the capability to follow instructions and work individually
Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training
Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW Retailer (travel, accommodation and food)
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
On successful completion of the Apprenticeship, you will be a qualified Service Advisor with an option to progress onto a Level 3 Customer Service Specialist qualification
Following this, there are various opportunities for progression within the Retailer
All Motor Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training.
The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop and will attend our body training facility for their training.
The body training facility is in Milton Keynes.