Rail travel assistants > Train Conductor
Train conductors issue tickets to rail passengers and make sure that their journeys are safe and comfortable.
£23,000 Starter - £39,000 Experienced
43 to 45 a week (evenings / weekends / bank holidays on shifts)
Where to start
You can get into this job through
a college course
working towards this role
You could do a college course
like a Level 2 Certificate in Customer Service, which would teach you some of the general skills you need. This may help when you apply for jobs. You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course.
You may be able to get into this career by completing a passenger transport onboard and station team member Level 2 apprenticeship with a train operating company.
You'll usually need some GCSEs, usually including English and maths, or equivalent.
You may be able to move into this job after first working as a member of the platform or ticketing staff at a train station.
There are no set entry qualifications if you want to apply directly to train operating companies, although employers will expect you to have a good standard of English and maths.
If selected for interview, companies will usually test you on your maths, communication, and customer service skills. Experience of working with the public in retail or customer service could give you an advantage. It will also help if you have good knowledge of UK geography and the rail network.
What it takes
Skills and knowledge
- to be thorough and pay attention to detail
- patience and the ability to remain calm in stressful situations
- knowledge of transport methods, costs and benefits
- excellent verbal communication skills
- knowledge of public safety and security
- the ability to work on your own
- the ability to work well with others
- to be flexible and open to change
- to be able to carry out basic tasks on a computer or hand-held device
Restrictions and Requirements
You'll need to pass a medical check and be screened for drugs and alcohol.
What you’ll do
On a typical day you may:
- check the carriages are clean before the start of a journey
- make sure equipment, doors and controls are working properly
- walk through carriages during the journey to check tickets and travel documents
- answer passengers' questions about routes, arrival times and connections
- make announcements over the public address system
- make sure passengers get on and off the train safely
- deal with unexpected delays or emergencies, for example a passenger falling ill
You could work on a station platform or from a vehicle.
Your working environment may be crowded, cramped and outdoors some of the time.
You may need to wear a uniform.
Career path and progression
Train operating companies often promote existing station staff to conductor jobs, so you may be able to transfer from a platform assistant or onboard catering host role.
With experience, you may be able to progress to senior conductor or train manager, or transfer to a driver training programme.