Technical Support Apprentice

  • Withheld
  • Cramlington, Northumberland
  • £6.25 per hour

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  • GMFJ Reference
    136131
  • Wages
    £6.25 p/h
  • Hours
    37.50 per week
  • Date Posted
    29/06/2021
  • Start Date
    29/06/2021
  • Duration
    Not Specified

  • Location
    Cramlington
  • Status
    Now Taking Applications
  • Sector
    IT, Software, Web & Telecoms Professional
  • Opportunity Type
    Advanced Level 3
  • Employer
    Withheld

Description

Employer description: 



ThingCo is an insurtech company, focused on developing next generation telematics for the insurance and mobility markets. ThingCo has built a suite of revolutionary b2b and b2c products and services to address the weaknesses in the current marketplace using ThingCo’s deep understanding of telematics. Having launched their product -Theo” with their first B2B insurer partner in August 2020, ThingCo now has products live with several different insurance providers. With multiple new partners lined up to go live in the coming weeks with ThingCo products and services, and a successful fundraising round completed in December 2020.



Brief:



Job title – Technical Support Apprentice



Location – Cramlington 



Overview about the job: 



We are looking for an enthusiastic, reliable, motivated apprentice with a can-do attitude to join us as a member of our platform support team working from our modern Cramlington offices. 



Key responsibilities will include:





  • Participate as a member of the platform support team


  • Support and maintain cloud solutions required by multiple client project, both during development and when live


  • Prepare and execute device tests.


  • Support, modify and maintain 3rd party technologies to software solutions of medium to moderate complexity.


  • Provide technical support to Customer Support teams.


  • Resolution of calls ranging from simple password resets to complex system queries.


  • Escalation of calls to Development Team as necessary


  • Provide Company-wide IT support




Required skills / Personal qualities:





  • Strong moral standing


  • Willingness to learn


  • Can do attitude


  • Excellent time keeping


  • Strong written and verbal communication skills


  • A team player


  • Excellent attention to detail


  • Ability to work effectively and communicate with colleagues at all levels


  • Good Microsoft Office skills


  • Trustworthy and loyal




Entry requirements



You need to have 5 GCSE’s:





  • Maths and English (or equivalents) at grades D or above


  • 3x GCSE’s grade A-C in any other subject




You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.



What is in it for you / Benefits:





  • Be part of an exciting growing company with potential to progress


  • 24 days annual leave


  • Modern office on a brand-new business park in Cramlington


  • Friendly company


  • Onsite gym


  • Full training given




Important Information:



QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.



To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 136131)

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