IT Service Desk Analyst Apprentice

  • Withheld
  • Abingdon, Oxfordshire
  • £11.54 per hour

Recommend this opportunity to a Friend
Vacancy provider logo for QA

  • GMFJ Reference
    137380
  • Wages
    £11.54 p/h
  • Hours
    37.50 per week
  • Date Posted
    06/07/2021
  • Start Date
    06/07/2021
  • Duration
    Not Specified

  • Location
    Abingdon
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Advanced Level 3
  • Employer
    Withheld

Description

Employer description:



Gigaclear is a high growth company delivering fibre-optic broadband to underserved rural communities in England. Started in 2010, the company is expanding rapidly across England. With head offices based in Abingdon, Oxfordshire and a significant proportion of staff based in the field Gigaclear currently has over 450 employees and is pursuing ambitious growth plans. 
The IT Service Desk is part of the Gigaclear Technology Department working alongside the Networks and Systems and Development teams. The team is responsible for supporting all our internal customer’s computer & telephony needs as well as the internal office IT infrastructure.



Our Values:





  • Find a way - we will work together to deliver market-leading solutions and provide customer service excellence to our communities


  • Do the right thing - we always base our decisions on what we believe is fair, considerate and in the best interest of our customers and our colleagues


  • Be committed - we are all accountable for our actions and work relentlessly with our many customers to deliver on our promises


  • Keep it simple - we take potentially complex and confusing information and we make it easy for everyone to understand




 Purpose of the job:



Our IT Service Desk is the fundamental enabler of our business. You will be supporting internal customers at all levels of the business with their day-to-day computing needs and will therefore need strong communication skills to compliment your technical skills and experience. 
Daily you will:





  • Offer customer support


  • Administer IT systems


  • Manage hardware stock levels


  • Play an active role in the on-boarding and off-boarding of staff across all departments




Working as part of a small and busy team you will support other team members as required to provide first-class customer focused service.



Based in Abingdon, the team provide first and second line support for our internal customers’ IT needs at our Head Office, as well as our Regional offices. Mostly this is done remotely, but occasional travel to other offices may be required from time to time.



Key Accountability & Responsibilities:





  • Responsible for 1st line support, both in person and remotely via MS Teams, phone and remote access tools


  • Assist with IT projects such as roll outs and changes, i.e laptop refreshes, changes to telephony systems, video conferencing


  • Windows 10 support, all aspects of the OS, including antivirus, patch management 


  • Support for mobile telephony (incl. tablets), configuration of devices using inTune
    Ticket queue management


  • 1st line ticket triage


  • Front office telephony support (Call centre), management of user base, changes to IVR etc.


  • AD, Office365 & email administration




Knowledge & Skills: [what we are looking for:]
Essential skills:





  • Excellent customer service skills.


  • Excellent communication skills, with the ability to explain technical issues to non-technical customers.


  • Experience utilising an ITIL based service management tool for ticket management.


  • Analysis and problem-solving skills.


  • Must have the ability to prioritise and manage workloads effectively.


  • Mobile OS (iPhone, Android & iPad) support experience.


  • Windows 10 support in a domain environment.




It will be highly desirable to be able to drive / have your own car as supporting our remote offices will be a main factor of the role.



Desirable skills:





  • SharePoint On-Line (365) experience


  • Apple Mac Support experience (limited amount within business)


  • Awareness of cloud based environments


  • Process & Documentation skills


  • Awareness of ITIL processes.




Entry requirements:



You need to have 5 GCSE’s:





  • Maths and English (or equivalents) at grades D or above


  • 3x GCSE’s grade A-C in any other subject




You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.



Important Information:



QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.



To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 137380)

Based on this opportunity you might also be interested in.

Opportunities with QA

At QA, we believe that everything starts with our learners. Transforming their careers, and in turn their lives, is what motivates us. Every day we get to empower people to fulfil their potential – creating capability, building confidence and breaking down barriers to opportunity.

 Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs