The roles to be offered are mainly at the following locations with a range of working patterns available. You can find out more about these teams and their work in the candidate pack on the employer webpage:
Carlisle, Crewe, Newcastle, Nottingham, Reading, Worcester, Workington and York
There may be limited vacancies at the following RPA locations and a reserve list will be kept for all sites : Exeter, Bristol, Bridgewater, Cambridge and Leeds.
Other roles within this skills family may also become available in the future and these may be located at any of our offices, including those where no roles are currently available. We intend to hold a reserve list for 12 months and we will recruit into future roles from this reserve list.
As a Team Member within Operational Delivery in the RPA, you will be supporting colleagues to deliver excellent service to rural communities. You could be involved in many diverse tasks to support our customers including making payments, processing scheme applications, managing documentation and providing help over the phone or via email. You will work flexibly to contribute to the best outcome for the RPA and our customers, meeting the changing demands on our organisation. The skills and requirements of AOs are similar across our operational areas and training will be provided on all of our systems and tasks.
Responsibilities
• Be a team player and work with colleagues to deliver excellent performance and service for our customers.
• Contribute to an inclusive and trusted team environment where all members feel valued and respected.
• Be accountable for your contribution to the delivery of quality outputs against personal and team targets.
• Carry out tasks in a timely manner with attention to detail
• Adapt to changing and competing priorities, working flexibly when required
• Communicate at a range of levels and in a variety of formats (written, spoken etc.) with colleagues and customers, representing the RPA in a confident and inclusive manner to gain the best outcomes.
• Embrace opportunities through the Operational Delivery Profession for your personal and professional development.
• Be aware of risks to performance and service and how to identify these
• Demonstrate a flexible and innovative approach to problem solving.Essential skills and experience:• Excellent communication skills, both written and oral, with the ability to tailor messages for the audience.
• Ability to listen actively and respond to feedback.
• Commitment to excellent customer service
• Organisational skills and ability to work at pace and under pressure.
• Ability to respond to change.
• Willingness to work flexibly across the organisation.
• Familiarity with the use of basic Microsoft packages including Outlook, Word, Excel
• Ability to manage own work and competing priorities.
• Attention to detail