Apprentice Customer Service.

Sanctuary Student Homes Limited - Manchester - Grafton Street Manchester City Centre

As a Customer Service Apprentice, you will join our team who manage the onsite accommodation for our students at Denmark Road and Grafton Street. This is a great opportunity to join our friendly, supportive team of four where you will provide key customer service and administration support including dealing with customer queries by email, face to face and telephone and undertaking general administration duties along with the opportunity to shadow every operation on the site.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Retail

  • GMFJ Reference
    155630
  • Wages
    £5.16 p/h
  • Hours
    35.00 per week
  • Date Posted
    25/10/2021
  • Start Date
    22/12/2021

  • Location
    Manchester City Centre
  • Status
    Now Taking Applications
  • Sector
    Retail
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Sanctuary Student Homes Limited - Manchester - Grafton Street

Description of Opportunity

At Sanctuary Housing you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months.

The role of Apprentice - Customer Service will include:

- Working on reception and answer-ing/diverting calls in a professional man-ner

- Dealing with resident enquiries

- Managing incoming and outgoing post

- Managing repair requests

- General administration duties

- Organising, filing, processing, and managing correspondence

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 155630)

-A minimum of 2 GCSEs at grade C or above (grades 4 - 9) or equivalent in Maths and English -Good working knowledge of Microsoft Of-fice applications (Word, Excel and Out-look) -Ideally you will have some experience within customer service (face to face, tel-ephone and/or written communication) -Approachable, with great interpersonal and relationship building skills -You will have a keen interest to learn how an organisation operates, great communi-cation skills and plenty of initiative to solve problems -You will be a flexible and adaptable team player used to working in a fast based, changing environment
A minimum of 2 GCSEs at grade C or above (grades 4 - 9) or equivalent in Maths and English Ideally you will have some experience within customer service (face to face, telephone and/or written com-munication)
Customer Services Level 2 Functional skills Maths and English
Ongoing training and progression

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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