- GMFJ Reference
182948
- Wages
£12,000 p/a
- Hours
37.50 per week
- Date Posted
22/04/2022
- Start Date
04/07/2022
- Approx. Duration
21 months
- Location
Leeds
- Status
Now Taking Applications
- Sector
Law
- Opportunity Type
Advanced Level 3
- Employer
Data Protection People
Description
Handling support tickets
- Logging, support tickets raised through email, web
forms and telephone
- Reviewing support tickets as required and summarising
the work required to complete support requests
- Undertaking research and/or other tasks as
required to assist in the investigation of support requests
- Summarising research findings and applying them to
support requests
- Preparing responses to support requests as
required
- Reviewing, critically analysing and marking
up/commenting on responses prepared by others.
Support desk admin Assisting with the administration on the Support
desk including for example:
- Generating usage reports
- Setting up jobs
- Updating job/task white boards
- Reviewing resource library,
managing content, producing templates when required
- Booking meetings, controlling
diaries, taking messages etc.
- Maintenance of the support desk
knowledge base and resources library
Supporting consultants Supporting consultants with specific projects and
tasks including for example:
- Checking and writing policies and
procedures
- Reviewing subject access request
information
- Checking contractual agreements
- Reviewing and writing privacy
information
- Creating audit check lists and
supporting compliance checking
- Preparing records of processing
activities
- Writing reports
- Preparing training slides
Other duties
Any other reasonable duties required from time to
time to assist in the development of the business and the support desk.
Continued professional development such as writing
blogs and articles, and public speaking.
For more information about this vacancy please contact Damar Training on 0161 480 8171 (Ref ID: 182948)
Company website : https://dataprotectionpeople.com/
- Sound IT
Skills
- Excellent
communication skills
- Team Player
- A minimum of 5 x GCSE English including Maths and English at grade c/4 or above
- 3 x A levels or equivalent
- Paralegal Level 3
- Functional Skills level 2 in maths, English and ICT
- Confident
- Reliable
- Able to multi
task
Once to have successfully completed the apprenticeship there will be an opportunity to secure a full time role within the organisation
Other: Damar is committed to safeguarding and promoting the welfare of all our students and expects all staff, employers and all other partners that we work with to share this commitment.