- GMFJ Reference
247818
- Wages
£6.40 p/h
- Hours
37.50 per week
- Date Posted
15/03/2024
- Start Date
29/04/2024
- Approx. Duration
15 months
- Location
Bath
- Status
Now Taking Applications
- Sector
Sales
- Opportunity Type
Advanced Level 3
- Apprenticeship Standard
Customer service specialist (ST0071)
- Employer
Gradwell Communications
Description
Our Technical Support Engineers are responsible for providing direct technical support with a customer centric focus. This position will be within our Platform Support Team, focusing on providing support for all our in-house developed products. You’ll be well-organised with a great attention to detail, with a passion for customer service. Excellent communication skills (written and verbal) along with a keen problem-solving attitude.
Responsibilities
- Triage, investigate and resolve technical support requests.
- Coordinate support issues between customers and 3rd party vendors.
- Communicate appropriately internally and to customers.
- Establish best practices throughout the entire technical Contribute to Knowledge Base repository and ensure top quality solutions are available to the team and customers.
- Drive ticket resolution within predefined service level agreements.
- Monitor and manage phone queues.
- Ensure the delivery of high-quality technical support.
- Ensure customer service response is timely and accurate.
- Contribute to Knowledge Base repository and ensure top quality solutions are available to the team and customers.
- Manage and maintain partner relationships as required
Benefits
- Opportunities for flexible hours
- Life Cover
- Company Pension Scheme
- 32 days holiday (24 days + Public Holidays) increasing with long service
- Paid sick pay of 20 days a year
- Employee Assistance Programme
- Access to Smart Health - access to online, telephone and video GP appointments as well as a range of health and wellbeing services.
- Employee Mortgage services
- Employee Will Writing services
- Subsidised Bupa dental cover (after probation)
- Subsidized gym membership (after probation)
- Cycle to Work Scheme (after probation)
- Charity day (after probation)
- Free Broadband Service (after probation)
For more information about this vacancy please contact Realise on 0333 444 3973 (Ref ID: 247818)
Company website : www.gradwell.com
- Excellent written and verbal communications skills.
- Good attention to detail and level of accuracy
- Ability to use initiative and manage own workload effectively.
- Interest of current industry trends for the Internet, Telecoms and IT industries
- Maths and English - Grade C/4
Your full role and responsibilities will be set out by your
employer. Gradwell Communications will provide you with all of the
on-the-job training you need to up-skill in your role, and your 20% off-the-job
learning will be incorporated as part of your working day.
You will be working towards the Level 3 Customer Service apprenticeship
standard, which includes:
- Knowledge, Skills and Behaviours
- Customer Service Level 3 apprenticeship standard
- Functional
skills in Maths and English if required
This will be delivered through Gradwell Communications' dedicated
training provider, Realise.
Realise is an established training provider that’s enjoying an
exciting period of growth following a management buyout and rebrand in late
2020.
- Willingness to learn.
- Dedication to providing excellent customer experience.
- Can do attitude.
- Progression opportunities as part of a fast growing, successful company