Digital Support Apprentice

  • QA Apprenticeships
  • Glasgow, Glasgow City
  • £9.54 per hour

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  • GMFJ Reference
    248782
  • Wages
    £9.54 p/h
  • Hours
    35.00 per week
  • Date Posted
    15/04/2024
  • Start Date
    15/04/2024
  • Duration
    Not Specified

  • Location
    Glasgow
  • Status
    Now Taking Applications
  • Sector
    IT, Software, Web & Telecoms Professional
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Would you like to work for one of Scotland's leading law firms?



Harper Macleod are currently seeing a Digital Support Apprentice team to join their Residential Property team within the Glasgow office.  This is a team that has supported apprentices before, so you are in safe hands!



Based in the city centre, you will work for an organisation that provide expert advice on areas such as personal injury, employment law and medical negligence. You will pro-actively provide an efficient, organised and professional service by ensuring that the team have the appropriate support for all aspects of their work activities.



This is a fantastic opportunity to develop within a business that has supported over 80 apprentices through their qualification in partnership with QA! In 2023 alone they have onboarded over 20 apprentices into their offices across Scotland. You will be working towards an SCQF Level 6 Diploma.



What the role looks like:





  • Become a system expert on Lawsoft, which is an internal CRM system. You will use Lawsoft to search and maintain client details


  • Become competent in Worksite where you will create new files, enter information accurately and effectively


  • Assist with client correspondence via Microsoft Outlook as well as telephone, logging their information into relevant CRMs


  • Collaborate with Partners regarding client needs


  • Run fee notes on 3E (a finance system) which will then be accessed by the internal Finance team


  • Supporting the team with sending out signed deeds and checking signed correctly




You will need the following skills:





  • Excellent organisational skills


  • Excellent IT skills


  • Excellent communication skills, verbal and in writing


  • Ability to prioritise and work to deadlines under pressure, often with short notice


  • Ability to use initiative and to work both independently and as part of a team


  • Attention to detail and accuracy when working with data or creating content




Salary:



£19,838 per annum



Working week:



35 hours per week, Monday to Friday, 9am - 5pm



Benefits:





  • Pension scheme


  • Critical illness protection


  • Life assurance


  • Discounted conveyancing on sales and purchases


  • Discounted eyecare


  • Charity donation through payroll


  • Cycle to work scheme


  • Buy additional leave option


  • Extra holidays at Christmas


  • CSR days


  • Funding for external training


  • Recruitment finder’s fee


  • Additional discounts


  • 4pm birthday finish




Future prospects:



Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Future salary will be discussed should you be offered a permanent role.



Important information:



This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 



If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 248782)

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