Digital Operations Apprentice

  • QA Apprenticeships
  • Erskine, Renfrewshire
  • £8.65 per hour

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  • GMFJ Reference
    249459
  • Wages
    £8.65 p/h
  • Hours
    35.00 per week
  • Date Posted
    29/04/2024
  • Start Date
    29/04/2024
  • Duration
    Not Specified

  • Location
    Erskine
  • Status
    Now Taking Applications
  • Sector
    IT, Software, Web & Telecoms Professional
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer description:



DXC Technology is the world’s leading independent, end-to-end IT services company. We serve nearly 6000 private and public sector clients across 70 countries. We thrive on creating value for our customers by expertly guiding their digital transformation journeys.



We are looking for the next generation of apprentices to join our organisation.  If that’s you then read on!



Our apprenticeships are designed for talented, passionate people who are looking to join an agile world leader and are ready to deliver the best solutions to transform businesses in the new digital world.



Responsibilities:





  • Action all tickets using our ServiceNow System to ensure all tickets are updated/closed in a timely manner


  • Monitoring our customers database via Microsoft Excel, to log calls with our internal build team, and liaise with our external partners to ensure a first-class service to our customers


  • Producing internal systems picking and label printing to warehouse team


  • Ownership of the entire laptop, tablet, and desktop process, including both internal and external communication to co-ordinate each request from beginning to end


  • Using applications such as Intune which is used to assign a device to user 


  • Using USB key to log onto devices including laptops, desktops and tablets


  • Run diagnostic checks including replacing rims, chips and new screens


  • Update and maintain account escalation tracker via Microsoft Excel


  • Using TIMS system to update stock records and record stock movement


  • Maintain and produce accurate stock reports and manage the upload of stock from purchase orders


  • Using WMS system which is used to place orders for dispatch and for those in dispatch to view to match orders to pick sheets.




Desirable skills: 





  • Ability to work under pressure


  • Strong accurate data entry skills


  • Strong people skills


  • Microsoft Office experience and proficient in Microsoft Excel


  • Has the ability to communicate clearly and concisely




Please note:



The successful applicant must be able to get to our office location (up to 5 days per week) and be eligible to obtain a certain level of security clearance and as we work on secure defence accounts. Dual Nationals or Visa Sponsorships are not accepted on our apprenticeship programme. Candidates must be a UK National/British passport holder and resided in the UK for 5 years and over.



Salary:



£18,000 per annum



Working hours:



Monday to Friday, 9am - 5pm



Benefits:





  • Free onsite parking


  • Free onsite gym


  • Onsite cafe


  • A competitive benefits package offered to all employees




Future prospects:



Our aim is to provide you with learning opportunities to rapidly grow your career and create an experience to remember.



Important information:



This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 



If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 249459)

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