IT Apprentice

  • Cobalt IT and Communications
  • Exeter, Devon
  • £6.40 per hour

We are seeking an enthusiastic and motivated apprentice IT Support Technician to join our technical department.

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  • GMFJ Reference
    249547
  • Wages
    £6.40 p/h
  • Hours
    40.00 per week
  • Date Posted
    02/05/2024
  • Start Date
    02/09/2024
  • Approx. Duration
    18 Months

  • Location
    Exeter
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Information communications technician (ST0973)
  • Employer
    Cobalt IT and Communications

Description

Based in our offices in Skypark Exeter, we are looking for an enthusiastic and motivated individual to join our team. You will be trained to provide technical support to our customers for both sectors of the business by telephone and with direct contact. You will also learn to diagnose and repair computer and laptop faults, programme telephone systems, and resolve broadband issues. There will be the need to visit customer premises to assist with the installation of new equipment and rectify faults. The role may also include aspects of general office administration, such as invoicing, stock control, filing, sourcing prices and purchasing.


To include but not limited to:

  • Client repairs to include installation and configuration of computer/communication hardware systems and software
  • Analysis, diagnosis and resolution of client problems via email, phone and face to face contract
  • Stock control
  • Answer and respond to incoming calls
  • Logging calls on the helpdesk
  • Responding to outstanding faults, queries and concerns in accordance with the time parameters set by the company
  • Taking ownership of problems and driving them to a successful conclusion

For more information about this vacancy please contact Exeter College on 01392 400800 (Ref ID: 249547)

  • Good Communication and organisational skills
  • Professional attitude
  • Team member
  • IT Skills

Applicants must have a minimum of 4 GCSEs at Grade A-C/4-9 including Maths English & ICT.

You will be spending one day a week at Exeter College as part of your Level 3 Information Communication Technician apprenticeship.
• Ability to problem solve

• Good time management

• Understanding of customer service

• Commitment to training and keenness to learn

After the successful completion of the Apprenticeship there may be an opportunity to become a permanent member of staff should a suitable vacancy arise within the organisation.

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