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Business Administration Apprentice

  • Withheld
  • London, Greater London
  • £7.55 per hour
Vacancy provider logo for 360 Apprenticeships

We are seeking a motivated and detail-oriented Business Administrator to join our dynamic team. In this key role, you will be responsible for supporting a wide range of business operations, from customer service and order management to supplier coordination and administrative tasks. You will be engaging with customers across multiple sales platforms, assisting with product listings, and ensuring a seamless experience for both our clients and partners.

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  • GMFJ Reference
    259867
  • Wages
    £7.55 p/h
  • Hours
    40.00 per week
  • Date Posted
    28/04/2025
  • Start Date
    01/06/2025
  • Duration
    Not Specified

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    Withheld

Description

Business Administrator Main Duties:

  • Engaging with customers across all sales platforms.

  • Managing multiple suppliers and large trade customers, including:

    • Handling order requests and discrepancies.

    • Managing re-ordering of stock and ensuring all received orders are correct.

  • Managing and responding to emails using applications such as Reply Manager.

  • Providing customer service support and assistance.

  • Assisting with general office administration tasks including filing and cloud-based document management.

  • Responding to customer emails within a 24-hour Service Level Agreement (SLA).

  • Managing the returns process, including:

    • Troubleshooting product issues.

    • Processing refunds directly through eBay and Amazon platforms.

  • Advising the dispatch team on order amendments and resolving delivery issues with couriers/customers.

  • Working with Amazon customers to resolve issues leading to negative feedback.

  • Managing customers visiting the office for purchases, including processing payments.

  • Answering phone calls from suppliers/customers regarding pre-purchase inquiries or payment processing.

  • Listing products on eBay and Amazon using Linnworks, providing backup support for the listing team.

Requirements and Prospects Desired Skills:

  • Professionalism and confidence.

  • Strong work ethic and commitment.

  • Excellent communication skills, both written and verbal.

  • Consistency and attention to detail.

  • Passion for IT and technology.

  • Enthusiastic and self-motivated personality.

  • Willingness to learn and develop new skills.

  • Ability to work collaboratively as part of a team.

  • Competent IT skills including proficiency in Word, Excel, and other basic applications.

  • Good phone etiquette.

Personal Qualities:

  • Previous customer-facing experience.

  • Ability to communicate effectively with a diverse range of people.

  • Must be entitled to work in the UK and have held UK residency for at least 3 years.

Desired Qualifications:

  • GCSE Grade 9-4/A*-C in Maths and English (or equivalent qualifications).

Future Prospects:

  • Opportunity to join the team on a permanent full-time basis following successful completion of training and probationary periods.

For more information about this vacancy please contact 360 Apprenticeships on 0 (Ref ID: 259867)

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