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Apprentice Customer Service Practitioner

50 Five
Apprentice Customer Service Practitioner required where you will be working mainly on the telephone, there may be some admin work but limited.

50 Five - Employer

We are delighted to announce the change of name of Valley Heating Services Ltd to 50five (UK) Ltd. This will be effective from the 1st May 2018. Valley Heating Services Ltd was acquired in December by 50five B.V. 50five are an e-commerce business based in Eindhoven, The Netherlands, trading throughout Europe in the Home Solutions & Smart Home product sector.




This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 148.00
Customer Service
50 Five

Detailed Job Description

Duties to include:

  • Inbound and outbound calling, including but not limited to making calls to arrange sales visits, confirming eligibility for funded works, customer complaints and queries
  • Deliver excellent customer service practices, ensuring all customer contact is dealt with professionally and the customer journey is flawless.
  • First and second line calls for 50five, Home Solutions and Smart Heating Manage customer complaints to resolution within timescales
  • Lead administration and management Administration for sales, quotes, order forms, finance applications
  • Taking deposits and payments Courtesy calls and follow up calls
  • Communication with clients and responding to queries and complaints
  • Maintain effective communication processes to liaise with all areas of the business
  • Contribute to changing processes Support a culture which promotes 50five as a socially responsible employer, which recognises the absolute importance of health and safety and environmentally responsible behaviour.
  • Any other additional duties that may be deemed necessary to fulfill your duties

Requirements and Prospects

Qualifications required

Minimum level 4 in English and maths at GCSE level or equivalent

Skills required



Clear communication skills

Knowledge of the product

Ability to use positive language

Time management skills

Ability to 'read' customers

A calming presence

Goal orientated focus

Ability to handle any surprises

Persuasion skills


Closing skills

Personal Qualities

Excellent communication

Self motivated

Excellent work ethic



Future prospects

Excellent opportunity for progression within the company.

Additional Information

Training provided

Level 2 Customer Service Standard

Working in an office, predominately on the phone. The opening hours are 8am – 7pm Mon – Thurs, Fri 8am – 5.30pm Fri and Sat 9am – 1pm. You will work rostered hours, Saturday usually works out at 1 in 3 and when working a Saturday you get half a day off during the week.

Learning Unlimited - Learning Provider

Learning Unlimited is one of the largest providers for apprenticeships and traineeships in the UK. They offer a variety of roles from engineering to digital marketing. They work with a wide range of companies like small local employers to national brands like Royal Mail, NHS, Bombardier, Rolls-Royce and Nestle.

For more information about this vacancy please contact Learning Unlimited on 01246500500 ex 1285 or email: (Ref ID:94276)
Learning Unlimited


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