Civil enforcement officer apprenticeships - where to start
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There are no set qualifications to become a civil enforcement officer. Some employers may ask for GCSEs, including English and maths.
Experience of working in a customer service role is highly valued and could help you get into this job.
Your employer will provide introductory training when you start work. This will cover subjects like parking enforcement policy and the traffic regulations act.
Civil enforcement officer apprenticeships - what it takes
Skills and knowledge
- patience and the ability to remain calm in stressful situations
- the ability to work on your own
- to be thorough and pay attention to detail
- to be flexible and open to change
- excellent verbal communication skills
- the ability to understand people’s reactions
- knowledge of public safety and security
- legal knowledge including court procedures and government regulations
- to be able to carry out basic tasks on a computer or hand-held device
Restrictions and Requirements
You may need a driving licence for some jobs.
Civil enforcement officer apprenticeships - what you'll do
In your day-to-day duties you may:
You'll be using equipment like:
- patrol streets and car parks, checking regulations are being followed
- give advice to the public on parking regulations and facilities
- check parking tickets and issue Penalty Charge Notices (PCNs)
- write simple reports and pocket book notes
- authorise the clamping and removal of vehicles
- check parking meters and car park equipment, to report damage or faults
- report defective signs and road markings or any suspect vehicles
- attend court or a tribunal if a parking ticket is being disputed
- work with other professionals like police community support officers or the police, to report crimes or anti-social behaviour
- hand-held computers and printers for recording and issuing PCNs
- two-way radios, or mobile phones, to keep in contact with supervisors
- cameras to record vehicles that are breaking parking regulations
You could work at a car park or on the streets.
Your working environment may be outdoors in all weathers and physically and emotionally demanding.
You may need to wear a uniform.
Career path and progression - Civil enforcement officer apprenticeships
With experience and further training you could progress to a senior enforcement officer, supervisor or parking manager role.