Managerial | Social care
Housing officers look after rented properties for local authorities and housing associations.
£21,000 Starter - £60,000 Experienced
37 to 39 a week (evenings attending events or appointments)
Where to start
You can get into this job through
a university course
a college course
working towards this role
You could complete a foundation degree or degree in housing studies, social policy or building surveying.
You'll usually need at least 1 A-Level, or equivalent, for a foundation degree. You'll need 2 to 3 A-Levels, or equivalent, for a degree.
You can do a college course
like the Level 2 or 3 Certificate in Housing. You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course. You'll need 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a Level 3 course.
You can take a housing property assistant Level 2 apprenticeship and then a housing and property management Level 3 apprenticeship. You'll usually need some GCSEs, usually including English and maths, or equivalent, for a Level 2. You'll need 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for a Level 3 apprenticeship.
You may be able to start as a housing or admin assistant and work your way up. You could do this through on-the-job training leading to a qualification like the Level 2 or 3 Certificate in Housing Practice, offered by the Chartered Institute of Housing. You may find it helpful to get some experience with a housing charity or local tenants' association.
You may be able to apply to a local authority or housing association for a place on a graduate training scheme
, if you have a degree.
What it takes
Skills and knowledge
- customer service skills
- business management skills
- administration skills
- to be thorough and pay attention to detail
- knowledge of economics and accounting
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- the ability to work well with others
- to be able to use a computer and the main software packages competently
Restrictions and Requirements
You'll need to pass background checks
What you’ll do
- assess the needs of people applying for housing
- give people vacant accommodation
- carry out regular inspections
- deal with anti-social behaviour and broken tenancy agreements
- refer people to advice on benefits and welfare
- set rents and deal with payments and arrears
- gather statistical information and prepare reports
- attend meetings
- arrange for things like broken lifts and boilers to be repaired
- work with other agencies like social services
You could work at a client's home or in an office.
Career path and progression
With experience you could specialise in an area of housing like homelessness or anti-social behaviour.
You could also move into management and become a senior housing officer, regional manager, head of service or director.