Leisure and travel service occupations n.e.c. > Tour Manager
Creative and media | Managerial | Travel and tourism
Tour managers manage the travel arrangements of holidaymakers and business clients to make sure their trips run smoothly.
£16,000 Starter - £30,000 Experienced
28 to 30 seasonal (on call as customers demand)
Where to start
You can get into this job through
a university coursea college coursean apprenticeshipworking towards this roleapplying directly
You could do a foundation degree, higher national diploma or degree in a subject like travel and tourism management, although this isn't essential. You'll usually need 1 or 2 A-Levels, or equivalent, for a foundation degree or higher national diploma. You'll need 2 to 3 A-Levels, or equivalent, for a degree.
You could take a college course, like a Level 4 Diploma in Tourism Management, which may help when looking for work after you finish. You'll usually need 1 or 2 A-Levels, a Level 3 diploma or relevant experience for a Level 4 or Level 5 course.
You may be able to get into this job through a travel consultant Level 3 apprenticeship. You'll usually need 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths.
You could move into this job after getting experience in a related role like a travel agent, tour guide or tour rep.
You can apply for jobs directly if you have:
Employers may ask for a good general standard of education, like some GCSEs at grades 9 to 4 (A* to C), particularly in maths and English.
- experience of working with people
- a friendly and approachable manner
- a keen interest in the culture, geography and history of the locations covered by the tour
- a good working knowledge of foreign languages if touring overseas
- experience of working overseas if the job you're applying for is based abroad
What it takes
Skills and knowledge
- patience and the ability to remain calm in stressful situations
- customer service skills
- the ability to work well with others
- the ability to accept criticism and work well under pressure
- to be flexible and open to change
- sensitivity and understanding
- excellent verbal communication skills
- knowledge of English language
- to be able to carry out basic tasks on a computer or hand-held device
What you’ll do
- welcome the tour group and tell them about the travel arrangements and stopover points
- make sure accommodation, meals and service are satisfactory
- help with passport and immigration issues
- speak about places on the tour (local guides may also be used)
- promote and sell trips
- advise on sights, local restaurants and shops at each destination
- record issues that may require follow-up after the tour
- give advice, solve problems and deal with emergencies like loss of passports or money, illness or difficulties with accommodation
- manage the travel arrangements for people on business
You could work in a hotel or in holiday accomodation.
Your working environment may be crowded, outdoors some of the time and you may spend nights away from home.
You may need to wear a uniform.
Career path and progression
With experience, you could become a tour operations manager or specialise in particular areas, like food and drink breaks, adventure holidays or business travel.
You could also set up your own tour business.