Leisure and travel service occupations n.e.c. > Resort Representative
Sports and leisure | Travel and tourism
Resort representatives look after holidaymakers during their stay.
37 to 40 a week (evenings / weekends / bank holidays on shifts)
Where to start
You can get into this job through
a college coursean apprenticeshipapplying directly
You can do a college course like a Level 2 Diploma in Travel and Tourism, which you may find useful when looking for work. You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent.
You could start by doing a Level 2 customer services practitioner or a Level 3 customer service specialist apprenticeship. This could be in the travel industry or other sectors.
It will give you some of the customer care skills required to do this job.
If you want to work with children on their holidays, for example organising activities, then doing a childcare apprenticeship and getting experience may also be a way into this role.
To get onto an apprenticeship, you'll find it useful to have some GCSEs, usually including English and maths, or equivalent, for a Level 2 apprenticeship. You'll need 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship.
To apply directly for resort representative jobs, you'll usually need:
To work as a children's representative you would usually be expected to have a qualification in childcare, like a Level 2 Certificate for Children and Young People’s Work F
- to be 18 or over
- experience of working with the public
- 4 GCSEs at grades 9 to 4 (A* to C) including English and maths
orce. You may need specialist knowledge or skills for some holiday jobs, for example, as a winter sports representative you may need to be able to ski at an advanced level.
It can also help if you have a good working knowledge of one or more foreign languages.
A first aid qualification or a driving licence can be useful for some jobs.
What it takes
Skills and knowledge
- the ability to sell products and services
- customer service skills
- to be thorough and pay attention to detail
- the ability to accept criticism and work well under pressure
- persistence and determination
- to enjoy working with other people
- to be flexible and open to change
- administration skills
- to be able to carry out basic tasks on a computer or hand-held device
What you’ll do
In this job, you may:
- meet groups of holiday-makers when they arrive at the airport
- take holiday-makers by coach to their accommodation
- hold welcome meetings
- deal with enquiries
- keep an information board up to date at each hotel
- arrange, and sometimes accompany, excursions and sightseeing trips
- organise car or equipment hire
- be on hand to give advice and deal with emergencies
You could work in a hotel or in holiday accomodation.
You may need to wear a uniform.
Career path and progression
You could become a senior resort representative or regional manager.
You could go on to work in tourist information centres, or for tourist boards or travel agencies.
You could also become a self-employed tour guide.