- GMFJ Reference
249462
- Wages
£22,000 p/a
- Hours
37.50 per week
- Date Posted
29/04/2024
- Start Date
03/06/2024
- Approx. Duration
16 months
- Location
Manchester
- Status
Now Taking Applications
- Sector
Business & Administration
- Opportunity Type
Advanced Level 3
- Employer
DF Capital
Description
Your day to day
As a Customer Service Apprentice, you will work closely with the Savings Team Leader and team to deliver exceptional service for our customers, alongside general support to the wider business.
Day to day tasks will include:
- Be the first point of contact with their savings customers on the phone and via email.
- Help customers with the opening and ongoing running of their accounts.
- Ensure accurate and timely response to customer queries.
- Met service level agreements for processes as specified by the Savings Manager.
- Liaise with the wider business, including Cash Operations, Change and Finance.
- Represent the Savings team including ross functional projects providing insight for process improvements.
- Ensure all retail processes are completed efficiently and accurately.
- Complaints to be dealt with effectively by following internal processes.
You should apply if
At the very heart of every DF Capital employee is a shared identity and belief in what they are and what they do. It’s about how they see themselves and what is important to them. You will live their brand values. As such, you will be curious, enjoy enthusiastically experimenting, always demonstrate integrity and love to give back.
Company Benefits
- Private medical insurance for you and your partner/spouse
- 10% Employer pension contribution
- 30-day annual leave entitlement plus Bank/Public Holidays
- Free Gym Membership
- Discretionary annual bonus
- Discretionary share awards
- Life Assurance
- Income Protection
- Save As You Earn company share acquisition scheme
- Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
- 4 days paid Volunteering leave to support our local communities
- Vibrant office location in the lively city centre of Manchester
For more information about this vacancy please contact Damar Training on 0161 480 8171 (Ref ID: 249462)
Company website : https://www.dfcapital.co.uk/
- Exceptional customer service skills
- Good analytical and problem-solving skills
- Keen eye for detail
- Ability to prioritise with a focus on accurate, timely outcomes
- Ability to operate and help motivate in a team-orientated environment
- Customer service experience: financial services, retail, or hospitality
- High numeracy and literacy skills
- Excellent communication skills
- Customer service excellence
- Complaint handling
- Proficient in Microsoft Office programs
- A
level or equivalent including GCSE in Maths and English
Customer Service Level 3 Apprenticeship StandardFunctional Skills English Level 2Functional Skills Maths Level 2
At the very heart of every DF Capital employee is a shared identity and belief in what we are and what they do. It’s about how they see themselves and what is important to them. You will live their brand values. As such, you will be curious, enjoy enthusiastically experimenting, always demonstrate integrity and love to give back.
- Permanent role within the organisation.
- Shift pattern will be Monday to Friday and will vary between the hours of
08:00 and 18:00.
Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.