- GMFJ Reference
259447
- Wages
£12.32 p/h
- Hours
30.00 per week
- Date Posted
08/04/2025
- Start Date
26/05/2025
- Approx. Duration
12 Months and 3 Months End of Point Assessment
- Location
York
- Status
Now Taking Applications
- Sector
Catering & Hospitality
- Opportunity Type
Intermediate Level 2
- Apprenticeship Standard
Hospitality team member (ST0233)
- Employer
Delta Hotels by Marriott
Description
A wonderful opportunity has become available at Delta Hotels by Marriott York for an enthusiastic apprentice to join the Service team as a food and beverage apprentice.
Duties Include:
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.
- Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Pick-up trays and clean tables as needed to ensure a clean dining area.
- Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
- Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
- Retrieve and deliver food and beverage orders in a timely manner.
- Perform other reasonable duties as requested.
- Coordinates with the respective kitchens to ensure guests’ orders are delivered.
- Perform other reasonable job duties as requested by Supervisors.
To become an apprentice, you must:
- Be 16 or over.
- Not already be in full-time education.
As an apprentice you’ll:
- Complete a Food and Beverage apprenticeship standard.
- Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace.
- Learn and train for a specific job.
- Get paid and receive holiday leave.
- Get hands-on experience in a real job.
- Study for at least 20% of your working hours.
- Complete assessments during and at the end of your apprenticeship.
- Be on a career path with lots of future potential.
- Be entitled to a TOTUM membership, find out more here About TOTUM | TOTUM UK
For more information about Inspiro Learning’s apprenticeship delivery and what it entails please click here to watch a short video
For more information about this vacancy please contact Inspiro Learning Limited on 0 (Ref ID: 259447)
- • Customer Service Orientation
- • Teamwork
- • Interpersonal Skills
- • Diversity Relations
Level 2 - Food & Beverage Team Member
As an apprentice you’ll:
- Complete a Food and Beverage apprenticeship standard.
- Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace.
- Learn and train for a specific job.
- Get paid and receive holiday leave.
- Get hands-on experience in a real job.
- Study for at least 20% of your working hours.
- Complete assessments during and at the end of your apprenticeship.
- Be on a career path with lots of future potential.
- Be entitled to a TOTUM membership, find out more here About TOTUM | TOTUM UK
For more information about Inspiro Learning’s apprenticeship delivery and what it entails please click here to watch a short video
- • Dependability
- • Presentation
- • Positive Demeanour
- • Integrity
- • Safety Orientation
- • Stress Tolerance
- • Adaptability/Flexibility
This apprenticeship will be come a permanent role on successful completion of the apprenticeship.