Train station worker
Rail travel assistants > Railway Station Assistant
Retail and sales | Transport
Train station workers deal with customers and carry out duties in railway stations and on platforms.
£17,500 Starter - £27,000 Experienced
43 to 45 a week (evenings / weekends / bank holidays on shifts)
Where to start
You can get into this job through
a college course
You could do a college course
like a Level 2 Certificate in Customer Service, which would teach you some of the general skills you need in this job. This may help when you apply for work. You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent.
You may be able to get into this career by completing a passenger transport onboard station team member Level 2 apprenticeship with a train operating company.
You could also do a Level 2 customer service apprenticeship which would give you some of the skills needed for this role.
You'll usually need some GCSEs, usually including English and maths, or equivalent, for a Level 2 apprenticeship.
You can apply directly to train operating companies. Employers will expect you to have a good standard of English and maths, with some GCSEs at grades 9 to 4 (A* to C).
Experience of working with the public in a retail or customer service setting could give you an advantage when applying for jobs.
If your application is successful, you'll be invited to an assessment day, where you'll:
be tested on your maths, communication and customer service skills
have an interview. It's a good idea to check out the train operating company's passenger charter so that you are familiar with the company's standards and values, before making an application.
What it takes
Skills and knowledge
- customer service skills
- the ability to accept criticism and work well under pressure
- sensitivity and understanding
- the ability to work well with others
- to be thorough and pay attention to detail
- excellent verbal communication skills
- knowledge of transport methods, costs and benefits
- knowledge of public safety and security
- to be able to carry out basic tasks on a computer or hand-held device
Restrictions and Requirements
You'll need to:
- pass a medical check
- be screened for drugs and alcohol
What you’ll do
In this job, you could:
- sell and check tickets
- make sure that passengers get on and off the train safely
- help to load and unload luggage
- signal the guard or driver to depart
- update message displays showing passenger information
- make passenger announcements
- operate CCTV cameras
- give out information on services, routes, train times and delays
You could work at a ticket office or on a station platform.
Your working environment may be outdoors some of the time and crowded.
You may need to wear a uniform.
Career path and progression
With experience, you could be promoted to senior station assistant, station team supervisor, assistant station manager and eventually station manager.
You could also become a ticket inspector and progress to revenue protection officer.