36 to 40 seasonal (evenings / weekends / bank holidays on shifts)
Where to start
You can get into this job through
a college courseapplying directly
College courses which would teach you some of the skills and knowledge you need in this job include a Level 2 Certificate in Hospitality and Catering and a Level 2 Diploma in Customer Service.
You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course.
You could apply to work as a cruise ship steward directly or through specialist agencies.
There are no formal requirements, but experience of working in a hotel, restaurant or bar can be useful. GCSEs in English and maths will be helpful.
Customer service is an important part of the role, so most cruise liners will expect you to have worked in a customer service job before.
As you'll be travelling around the world, it may be helpful if you can speak a second language. You can get more advice about careers in hospitality and tourism through the Hospitality Guild.
What it takes
Skills and knowledge
- customer service skills
- to be thorough and pay attention to detail
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- sensitivity and understanding
- the ability to work well with others
- excellent verbal communication skills
- a desire to help people
- to be able to carry out basic tasks on a computer or hand-held device
What you’ll do
In this role you could:
- show guests to their cabins
- take food and drink orders
- make beds
- supply fresh linen
- vacuum floors
- replace mini bar items and provide a bill
- replace stocks and supplies
You could work on a cruise ship.
You may need to wear a uniform.
Career path and progression
With experience you could progress to a supervisor post, like assistant housekeeper or head steward.
You could also move into other areas like working as a croupier in the casino, or entertainment or restaurant work.