Other elementary services occupations n.e.c. > Hotel Porter
Hospitality and food | Travel and tourism
Hotel porters welcome guests, carry their luggage and answer their questions.
£14,000 Starter - £19,000 Experienced
37 to 39 a week (evenings / weekends / bank holidays on split shifts)
Where to start
You can get into this job through
a college course
You can take a college course, before you look for work, like a Level 1 Certificate in Introduction to the Hospitality Industry or the Level 1 Introduction to Customer Service. You may need 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a Level 1 course.
You can start by doing a hospitality team member Level 2 (intermediate) apprenticeship. You'll usually need some GCSEs, usually including English and maths, or equivalent.
You can apply directly to employers if you've got some of the relevant skills and knowledge needed for this job. Experience in customer service will be helpful though not essential.
Employers will be interested in your personal qualities and will expect you to be hardworking, honest and a reliable time-keeper.
What it takes
Skills and knowledge
- customer service skills
- the ability to work on your own
- the ability to work well with others
- physical fitness and endurance
- excellent verbal communication skills
- active listening skills
- concentration skills
- the ability to accept criticism and work well under pressure
- to be able to carry out basic tasks on a computer or hand-held device
What you’ll do
On a typical day you could:
- welcome guests to the hotel and carry their luggage
- answer queries about the hotel and make reservations
- arrange taxis and book tickets
- run errands, such as picking up dry cleaning
- take messages
- give directions
- move furniture or equipment
- to set up rooms for events
- respond to safety and security issues
You could work in a hotel.
Your working environment may be physically demanding.
Career path and progression
With experience, you could progress to head porter or concierge.
With training, you could move into other areas of hotel work like bar work or reception.