Receptionists > Hotel Receptionist
Hospitality and food | Travel and tourism
Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests.
£14,000 Starter - £22,000 Experienced
38 to 40 a week (evenings / weekends / bank holidays on shifts)
Where to start
You can get into this job through
a college coursean apprenticeshipworking towards this roleapplying directly
You could do a college course to give you some of the knowledge and skills needed for this job.
- Level 2 Certificate or Level 3 Diploma in Hospitality
- Level 2 Certificate or Level 3 Diploma in Customer Service
You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course. You'll need 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a Level 3 course.
You can get into this job through a Level 2 apprenticeship for hospitality team members or customer services practitioners. You'll usually need some GCSEs, usually including English and maths, or equivalent.
You can start work as an admin assistant or general staff in a hotel and do further training and qualifications on the job.
You can apply directly for this job if you've got good administration and customer service skills. IT skills will also be useful to work with computerised booking and payment systems.
Many employers will want you to have a good standard of general education, including GCSE grades at 9 to 4 (A* to C) in maths and English. You may find it useful if you can speak a second language, as a lot of hotels get visitors from outside the UK.
What it takes
Skills and knowledge
- customer service skills
- sensitivity and understanding
- to be thorough and pay attention to detail
- patience and the ability to remain calm in stressful situations
- the ability to work well with others
- excellent verbal communication skills
- administration skills
- the ability to understand people’s reactions
- to be able to use a computer and the main software packages competently
What you’ll do
In this role you could:
- create a friendly and welcoming atmosphere for guests
- deal with bookings
- complete procedures when guests arrive and leave
- choose rooms and hand over keys
- prepare bills and take payments
- answer and pass on calls and email messages
- handle requests from guests, like booking trips or storing valuables
- give advice to guests on services or the local area
- deal with complaints or problems
You could work in a hotel.
You may need to wear a uniform.
Career path and progression
With experience and qualifications, you may be able to progress to front office manager or hotel manager. You could also move into different areas of hotel work, like events, sales, personnel or accounts.
You might decide to move outside the hospitality industry into related areas like customer service and administration.