Tourist information centre assistant
Leisure and travel service occupations n.e.c. > Tourist Information Assistant
Retail and sales | Sports and leisure | Travel and tourism
Tourist information centre assistants give information to visitors about transport, tourist attractions and local services and activities.
£14,000 Starter - £35,000 Experienced
28 to 30 variable (evenings / weekends / bank holidays)
Where to start
You can get into this job through
a college courseapplying directly
You could take a college course, like:
- Level 2 Award in the Principles of Customer Service in Leisure, Travel and Tourism
- Level 2 Diploma in Travel and Tourism
- Level 3 Applied Certificate in Tourism
You may need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course. You'll need 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a Level 3 course.
You could apply directly for jobs. There are no set entry requirements but it may help if you have:
You may get tested on local knowledge and your ability to research queries.
- a good knowledge of the local area and its attractions and facilities
- experience of customer service and cash handling
- the ability to speak one or more foreign languages
- GCSEs at grades 9 to 4 (A* to C)
What it takes
Skills and knowledge
- the ability to work well with others
- to be thorough and pay attention to detail
- administration skills
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- sensitivity and understanding
- customer service skills
- excellent verbal communication skills
- to be able to carry out basic tasks on a computer or hand-held device
What you’ll do
Your day-to-day duties might include:
- answering customer queries in person, by phone and email
- finding information using computer systems, leaflets, timetables, guidebooks and national tourist information centre (TIC) reference kits
- making bookings for coach travel, theatre performances and accommodation
- setting up displays within the centre and re-stocking literature
- keeping up to date with local accommodation, places to visit, activities and events
You could work at an information centre, at an airport, at a port or in a museum.
You may need to wear a uniform.
Career path and progression
With experience, you could become a TIC supervisor or manager.
You could also move into local authority tourism departments, regional or area tourist board jobs, or to other areas of the travel and tourism industry.