IT support technician apprenticeships - where to start
You can get into this job through
a college coursean apprenticeshipworking towards this role
You could take a college course, in computing or IT support, like a:
- Level 2 Certificate in ICT Systems Support
- Level 3 Diploma in ICT Professional Competence
- T level for IT Solutions Technicians
You may need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course. You'll need 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a Level 3 course. For a T Level, you'll need 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths.
A Level 3 Infrastructure technician or Level 3 IT solutions technician apprenticeship may be suitable for this role. You'll usually need 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for a Level 3 (advanced) apprenticeship.
You could get started as a trainee technician and do qualifications while you work. You'll need some IT skills to get a trainee job. You may also find it useful to get an industry standard certification like:
Microsoft Certified Solutions Associate
IT support technician apprenticeships - what it takes
Skills and knowledge
- the ability to work well with others
- knowledge of computer operating systems, hardware and software
- analytical thinking skills
- knowledge of engineering science and technology
- to be thorough and pay attention to detail
- customer service skills
- excellent verbal communication skills
- to be flexible and open to change
- to be able to use a computer and the main software packages confidently
IT support technician apprenticeships - what you'll do
- take details from customers about their IT problems
- find and fix faults
- track work in progress and record issues and solutions
- update online knowledge banks
- service equipment like printers, projectors and IT networks
- set up new equipment and upgrade existing systems
- train people on new systems, face-to-face and online
You could work in an office, at a client's business or in a contact centre.
Career path and progression - IT support technician apprenticeships
With experience, you could move into a supervisory or management role. You could also apply for roles in training or technical sales.
With training, you could move into:
network engineering, database administration, business or systems analysis, IT security or IT project management.