£20,000 Starter - £60,000 Experienced
40 to 42 a week (evenings / weekends / bank holidays flexibly)
Where to start
You can get into this job through
a university coursean apprenticeshipworking towards this role
You can complete a qualification like a foundation degree, higher national diploma or degree and enter hotel management through a management trainee scheme.
This role is open to graduates of all subjects. Particularly relevant subjects include:
- hotel management
- hospitality management
- hospitality business management
- international hotel management
- travel and tourism
You'll usually need 1 or 2 A-Levels, or equivalent, for a foundation degree or higher national diploma. You'll need 2 to 3 A-Levels, or equivalent, for a degree.
You can train to be a hotel manager through a Level 3 apprenticeship in hospitality or a higher apprenticeship in hospitality management.
You'll usually need 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for a Level 3 apprenticeship. You'll need 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent, for a higher or degree apprenticeship.
You may get into this job by starting in a junior position like front of house manager or events manager. You could apply for promotion as you get more experience. Work experience in any kind of customer facing role can be useful for this career.
It may give you an advantage if you can speak another language fluently.
Professional and industry bodies
You could join the Institute of Hospitality for professional development and networking opportunities.
What it takes
Skills and knowledge
- customer service skills
- the ability to use your initiative
- patience and the ability to remain calm in stressful situations
- to be thorough and pay attention to detail
- to be flexible and open to change
- persistence and determination
- the ability to motivate and manage staff
- business management skills
- to be able to use a computer and the main software packages competently
What you’ll do
In a small hotel you may plan and organise all of its services. In a larger hotel you may have more specific responsibilities.
- set budgets, sales targets and forecast income
- promote the hotel through different types of marketing
- plan and organise accommodation, catering and any other services offered
- make sure the hotel meets licensing and health and safety laws
- oversee fire safety, building security and site maintenance
- manage corporate bookings and events
- recruit, train and organise staff
- meet and greet customers and deal with complaints
You could work in a hotel.
You may need to wear smart business dress.
Career path and progression
Your career prospects will depend on the size of the business, your experience and whether you are willing to relocate.
In larger hotel chains, you could move into regional management or specialise in areas like corporate finance or training. You may also have the chance to work overseas with an international hotel group.