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Customer Service Apprenticeships
Do you thrive on providing exceptional customer experiences? If you answered YES, then buckle up, because this is the perfect opportunity for you!
Embark on a journey that combines your love for cars with the art of customer service. Learn the ins and outs of the automotive industry while honing your communication and problem-solving skills. Learn to understand customers' needs, provide tailored solutions, and leave them with a smile on their faces. This isn't just a job – it's a stepping-stone to a rewarding career. Many of our apprentices can go on to become a, Service advisor or Sales executive and even Sales or Aftersales Managers!
Level 2 Customer Service Practitioner
Course duration 12-15 Months
Topics covered include:
All training will be through on-line webinar delivery with the End Point assessment being carried at your place of work.
Level 3 Customer Service Specialist
Course duration 15-18 Months
Topics covered include
You will gain knowledge of:
You will gain competencies of:
You will develop your workplace behaviours and soft skills:
Additional elements:
The apprenticeship is typically 18 months for you to attain the required level of knowledge competence and workplace behaviours.
Off-The-Job Training Hours
Off-the-job training is a statutory requirement for an English apprenticeship. It is training which is received by the apprentice, during the apprentice’s normal working hours, for the purpose of achieving the knowledge, skills and behaviours of the approved apprenticeship referenced in the apprenticeship agreement. An elogbook is required to be completed with a minimum number of hours and assessed by a workplace mentor.
Off-the-job training is met by guided learning within the workplace and is supplemented by formal training such as face to face delivery in our training centre and digital learning opportunities such as e-learning.
End Point Assessment
Apprenticeship certification is awarded by successful achievement of an independent assessment at the end of the apprenticeship. Prior eligibility criteria such as the number of hours of off the job training and functional skills achievement are required to be met before the candidate can be put forward for End Point Assessment. The End Point Assessment will be overseen by an independent Awarding Body and contain the following elements:
Do you want to work on one the automotive industries most diverse and exciting model ranges? As Renault strives for innovation that excites, our technicians are working on models at the leading edge of automotive design. We are looking for Apprentice technicians that share our passion for automotive technology and our belief in service excellence.
We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period. A full UK driving license is desirable.
As a Nissan Dealer, we ensure that no-one is better qualified to look after our vehicles. Our Technicians are trained to manufacturer standards and have access to regular support and technical information. Within the dealership, we utilise the latest diagnostic technology, tools, and best practice processes so you can offer our customers the very best assistance with their service or repair. Once qualified, you will be responsible for the diagnosis, repair, and service of the full range of Nissan vehicles.
Register Now
Mail // RecruitmentTeamNottingham@uk.bosch.com Call // 0115 9380223 - option 1
The Renault Apprenticeship Programme delivered by Bosch Automotive Service Solutions Limited
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