Civil Service administrative officer apprenticeships - where to start
You can get into this job through
working towards this role
There are opportunities to do business related Apprenticeships like a business administration Level 2 (intermediate) apprenticeship or a public service operational delivery officer Level 3 (advanced) apprenticeship.
You'll usually need some GCSEs, usually including English and maths, or equivalent for a Level 2 apprenticeship. For a Level 3 apprenticeship you'll need 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths.
You could join the Civil Service as an administrative assistant. You'll usually need at least 2 GCSEs at grades 9 to 4 (A* to C).
You could then apply for a post as an administrative officer when vacancies become available.
You could apply directly to join the Civil Service as an administrative officer. You'll usually need at least 5 GCSEs. You may need A-Levels, or equivalent qualifications, for some administrative jobs.
You may also find it useful to have experience in related work like office administration or customer service.
As part of the application process, you'll be tested on your ability to work well in a team, communicate with others and work with numbers.
Civil Service administrative officer apprenticeships - what it takes
Skills and knowledge
- administration skills
- to be thorough and pay attention to detail
- the ability to work well with others
- the ability to work on your own
- sensitivity and understanding
- to be flexible and open to change
- excellent verbal communication skills
- customer service skills
- to be able to use a computer and the main software packages competently
Restrictions and Requirements
You'll need to:
- pass enhanced background checks
- meet the Civil Service nationality requirements
Civil Service administrative officer apprenticeships - what you'll do
Your day-to-day duties will depend on the department you work for but you may:
- handle enquiries from the public in person, by telephone or online
- research information
- contact customers to follow up enquiries
- deal with complaints
- process benefit payments
- update computerised and paper-based records
file, photocopy and do other administrative tasks
- refer complex queries or cases to an executive officer
You could work in an office.
Career path and progression - Civil Service administrative officer apprenticeships
With experience, you'll deal with more complex enquiries, or take on more specialist work related to your department.
With further training, you could apply to become a Civil Service executive officer.