£14,500 Starter - £25,000 Experienced
38 to 40 a week (evenings / weekends / bank holidays on shifts)
Where to start
You can get into this job through
a college coursean apprenticeshipworking towards this role
You could take a college course, to get some of the skills needed in this job. Courses include:
- Level 2 Certificate in Hospitality and Catering Principles (Housekeeping)
- Level 2 Certificate in Hospitality Industry Skills (Housekeeping)
- Level 3 Award in Hospitality Supervision and Leadership Principles
You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course. You'll need 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a Level 3 course.
You can get into this job through a hospitality supervisor Level 3 apprenticeship. You'll usually need some GCSEs, usually including English and maths, or equivalent.
You may be able to work your way up from room attendant or floor manager, if you show you have the necessary skills.
You may be able to apply directly if you have experience of working in other roles in the hospitality industry, customer service or supervisory experience. You might have an advantage if you have a background in customer service, cleaning or portering.
What it takes
Skills and knowledge
- persistence and determination
- the ability to use your initiative
- patience and the ability to remain calm in stressful situations
- to be thorough and pay attention to detail
- to be flexible and open to change
- customer service skills
- knowledge of human resources and employment law
- business management skills
- to be able to carry out basic tasks on a computer or hand-held device
What you’ll do
In this role you could:
- prepare shift rotas and allocate daily cleaning duties to room attendants
- inspect rooms to make sure that standards have been met
- record any faults or damage and make arrangements for repairs
- recruit, train and supervise staff
- work closely with other department heads and the general manager
You could work in a hotel, at a health spa or at a fitness centre.
Your working environment may be physically demanding.
Career path and progression
You could progress to head housekeeper or accommodation manager.
You could move into a related hotel job, like front-of-house manager, training manager, or domestic services management.