£13,000 Starter - £22,000 Experienced
36 to 38 a week (evenings / weekends / bank holidays on a rota)
Where to start
You can get into this job through
a college course
working towards this role
You could take a college course, like a Level 2 Certificate in Aviation Operations which will give you some of the skills and knowledge required for this role. You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course.
You can complete an intermediate apprenticeship in customer service, or aviation ground operative Level 2 (intermediate) apprenticeship for passenger services. You'll usually need some GCSEs, usually including English and maths, or equivalent, for a Level 2 apprenticeship.
You could find work on a temporary or seasonal contract in an airport before being offered a permanent position.
You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications. Experience in customer service would give you an advantage when looking for work. Foreign language skills might also be useful.
What it takes
Skills and knowledge
- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to work well with others
- the ability to accept criticism and work well under pressure
- to be flexible and open to change
- sensitivity and understanding
- excellent verbal communication skills
- knowledge of English language
- to be able to use a computer and the main software packages competently
Restrictions and Requirements
You'll usually need to be over 18 to meet shiftwork regulations.
You'll normally need your own transport to get to and from the airport, as public transport may not cover all of your shift times.
What you’ll do
On a typical day you may:
In smaller airports you could also:
- give out flight information
- direct passengers around the airport
- answer telephone and online enquiries
- make announcements on the public address system
- handle complaints
- update and monitor flight information systems
- exchange currency
- book hotels and car hire
- deal with lost property
You could work at an airport.
Your working environment may be crowded.
Career path and progression
After gaining experience, you could go on to be a supervisor, manager or flight dispatcher.