£18,000 Starter - £27,000 Experienced
37 to 40 a week (evenings / weekends / bank holidays on a rota)
Where to start
You can get into this job through
a college course
working towards this role
You could do a Level 3 Diploma in Travel and Tourism. You'll usually need 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a Level 3 course.
You could do a travel consultant Level 3 apprenticeship. You'll usually need:
5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths.
You can start as a trainee travel agent and receive on-the-job training from your employer.
There are no set entry requirements, but a good general standard of education is expected. Some employers may ask for English and maths GCSEs or equivalent. Good geographical knowledge will also be helpful. It may help if you have customer service experience and can speak a second language.
What it takes
Skills and knowledge
- customer service skills
- excellent verbal communication skills
- the ability to sell products and services
- to be thorough and pay attention to detail
- administration skills
- active listening skills
- persuading skills
- a desire to help people
- to be able to use a computer and the main software packages competently
What you’ll do
In this role you could:
- talk to customers to understand their needs
- help customers find a suitable package holiday or plan independent travel
- make bookings and payments using online computer systems
- advise customers about passports, insurance, visas, vaccinations, tours and vehicle hire
- inform customers of changes like cancelled flights
- arrange refunds and handle complaints
- meet sales targets
- keep up to date with developments in the travel industry
You could work in a contact centre or at a store.
You may need to wear a uniform.
Career path and progression
With training and experience, there may be opportunities to progress into senior roles like:
branch or call centre manager
You could also move into other roles in the travel sector, like tour operating.