Digital Operations Support Apprentice
pstrongAbout us:strongbr Are you ready to launch your digital career with a company thats shaping the future of training and education?br At McCrae Training, were on the lookout for a bright, motivated individual to join our dynamic team as a Digital Operations Support Apprentice.p pThis is your chance to get stuck into the fast-moving world of digital operationsgaining hands-on experience while working towards a nationally recognised qualification!br You will be invigilating training courses and using SQA connect, as well as using SQA Solar to manage qualifications and view candidate registration along with the online assessment delivery platform.p pstrongMain Responsibilities:strongp ul li1st line support advisor for the Operations Team.li liWorking collaboratively to support sales team, delivery staff and learners alike.li liProblem solving to respond and close all support tickets or escalating when required.li liBecoming the businesss systems expert for Monday.com to support with task management and report creation. li liUtilise Dante CRM to access, manage, and maintain up-to-date delegate information, supporting a data-driven approach to learner management.li liCommunicate effectively with internal teams and external stakeholders using Microsoft Outlook, ensuring timely and professional correspondence.li liCollaborate using Microsoft SharePoint to securely access, share, and co-edit company documents in a cloud-based environment.li liMaintain Dante digital records and workflows in line with organisational compliance and data protection standards.li liUsing XAMS system for the e-assessments.li liUtilising the CITB systems CITB ITC and CITB SSP for courses and online testing for delegates.li ul pstrongDesired skills and attributes:strongp ul liConfident, outgoing, and professional with excellent communication skills.li liHigh attention to detail with strong organisational and timekeeping abilities.li liCapable of working independently, using initiative, and managing workload in a fast-paced environment.li liStrong IT skills, particularly in Microsoft Office, with the ability to present information clearly.li liCommitted to completing tasks accurately, on time, and to required standards.li liExperienced in following company, client, and awarding body specifications.li liWilling to learn and contribute to continuous improvement within a small business environment.li ul pstrongHours of work: strongbr 35 hrs per week, Monday Friday, 9am 4:30pm.p pstrongSalary:strongbr Your salary could vary from 14,000 - 18,000 per annum. will be confirmed upon interviewp pstrongBenefits:strongp ul liAnnual performance and salary reviewli liCompany Pension schemeli liCompany staff benefits schemeli liAny career progression opportunitiesli liStaff training & development programmeli ul pstrongFuture prospects:strongbr 90 of QA apprentices secure permanent employment after completing their apprenticeship: this is 20 higher than the national average.p pstrongImportant information:strongbr This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.br Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at strongSCQF Level 6. strongbr If you are interested in starting your career and receiving a work based qualification at the same time, strongAPPLY NOW!strongp