Telephonist apprenticeships - where to start
You can get into this job through
a college course
You could take an introductory course like a Level 1 Certificate in Customer Service or a Level 2 Certificate in Contact Centre Operations.
Entry requirements for these courses vary.
You could do a Level 2 (intermediate) apprenticeship in customer service.
You'll usually need some GCSEs, usually including English and maths, or the equivalent.
There are no set requirements for applying directly
for jobs, though employers may ask for some GCSEs. Basic computer skills and admin experience can be useful. Temporary work can be a useful way to get started in this career and can lead to permanent jobs.
Telephonist apprenticeships - what it takes
Skills and knowledge
- customer service skills
- patience and the ability to remain calm in stressful situations
- to be flexible and open to change
- to be thorough and pay attention to detail
- the ability to work well with others
- excellent verbal communication skills
- administration skills
- a desire to help people
- to be able to carry out basic tasks on a computer or hand-held device
Telephonist apprenticeships - what you'll do
Your day-to-day tasks will vary depending where you work. You could:
- answer and connect calls using a computerised switchboard system
- test lines and report faults
- update directories
- take and pass on messages
- carry out basic administration tasks
- work in a team with 'front of house' staff
You could work in a contact centre, in a reception area or in an office.
Career path and progression - Telephonist apprenticeships
With experience you could apply for work as an administrator, customer services specialist or customer services supervisor.