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Telephonist apprenticeships

Telephonists > Telephonist

Administration | Computing, technology and digital | Retail and sales

Telephonist apprenticeships - where to start

You can get into this job through
  • a college course
  • an apprenticeship
  • applying directly

    • College
    You could take an introductory course like a Level 1 Certificate in Customer Service or a Level 2 Certificate in Contact Centre Operations.


    Entry requirements for these courses vary. 

    Apprenticeship
    You could do a Level 2 (intermediate) apprenticeship in customer service.

    You'll usually need some GCSEs, usually including English and maths, or the equivalent. 

    Direct Application
    There are no set requirements for applying directly for jobs, though employers may ask for some GCSEs. Basic computer skills and admin experience can be useful. Temporary work can be a useful way to get started in this career and can lead to permanent jobs.

    Telephonist apprenticeships - what it takes

    Skills and knowledge

    You'll need: 

    • customer service skills 
    • patience and the ability to remain calm in stressful situations 
    • to be flexible and open to change 
    • to be thorough and pay attention to detail 
    • the ability to work well with others 
    • excellent verbal communication skills 
    • administration skills 
    • a desire to help people 
    • to be able to carry out basic tasks on a computer or hand-held device

    Telephonist apprenticeships - what you'll do

    Day-to-day tasks

    Your day-to-day tasks will vary depending where you work. You could: 

    • answer and connect calls using a computerised switchboard system 
    • test lines and report faults 
    • update directories 
    • take and pass on messages 
    • carry out basic administration tasks 
    • work in a team with 'front of house' staff
    Working environment
    You could work in a contact centre, in a reception area or in an office.

    Career path and progression - Telephonist apprenticeships

    With experience you could apply for work as an administrator, customer services specialist or customer services supervisor.

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    IT Apprentice

    • IT
    • 306.38 p/w
    • Advanced Level 3
    • Hampshire

    Hampshire
    IT Apprentice

    pstrongEmployer Description:strongp pBates Group Comprising of (Bates IT) Information Technology, (Bates Connect) Infrastructure & Communications, (Bates FMC) Facilities Management & Construction and (Bates Health) Health Care Innovations welcome the opportunity to present our companies. Bates Group Services works autonomously whilst benefiting from a strong, dynamic Group Management structure. Bates IT supplies information technology solutions and network support, crucial to maintaining a competitive edge. Collaborating with Bates Connect, engages a range of services within data infrastructure and communications systems, ensuring flexibility throughout.p pstrongVacancy Description:strongp ul liLiaise with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance to SLA’s, Bates IT quality standards and ITIL best practicesli liResolve 1supstsup line issues and requests such as systems access, password resets & unlocksli liTroubleshooting hardware issuesli liMaintain a customer focused approach, delivering superb value to the customer baseli liProvide excellent customer service at all times; offering empathy and patience to the usersli liTake accountability and ownership for all assigned issuesli liAnswer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixesli liContribute to the continual service improvement cultureli liAdhere to strict SLAs agreed with the trustli liComplete online ticket requests with a high level of diligenceli ul pstrongPersonal Qualities:strongp ul liExperience of working in a customer service roleli liBasic general fault diagnosisli liExcellent customer serviceli liStrong communication skillsli liA team player who is self-motivated, enthusiastic, and keen to learnli liDiligent with good time management skills and the ability to prioritise tasksli liProactive approach to work, with a positive and flexible attitudeli ul divstrongEntry Requirements:strongdiv ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul divYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.div divdiv divIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.div divdiv divstrongFor more information please visit the UK ENIC website.strongdiv pstrongBenefits:strongp ul liWork uniformli liRegular team outingsli liPension schemeli liMentored by very experienced team membersli ul pstrongFuture Prospects:strongp ul liPossibility of full time employmentli ul pstrongImportant Information:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongApply now!strongp

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    IT Support Apprentice

    • IT
    • 378.75 p/w
    • Advanced Level 3
    • Hampshire

    Hampshire
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    pstrongWhy Roswell IT?strongbr Roswell IT are on the lookout for a passionate and tech-savvy IT Support Apprentice to join their dynamic team. Based in East Kilbride, they have an established track record of investing in junior talent, having supported 14 learners since 2015!p pWorking as an IT Apprentice for Roswell IT has been a really good experience for me, learning all of their systems, developing new skills and supporting customers. This apprenticeship opportunity has opened my mind about the IT world, and everyone has been nice and welcoming! Previous IT Apprenticep pstrongWhats involved?strongbr As the IT Support Apprentice, you will be completing an IT Support Professional SCQF Level 8 qualification. You will be assigned a dedicated Skills Coach to support through an 18-month duration, then completing further qualifications with Roswell to finish your 24-month long apprenticeship.p pYou will be working within a team of IT Support Engineers to work with a range of clients to support their IT requirements, remotely and on clients sites. This is a fantastic opportunity to start a rewarding career in IT!p pstrongResponsibilities:strongp ul liAnswering customer calls to understand their IT issuesli liTalking through actions, either face-to-face or over the phone to help resolve tech issues and providing supportli liWorking towards being able to troubleshoot system and network problemsli liSetting up new users accounts, password rests, application testing and creating reportsli liBuilding and setting up new hardware such as computers, laptops and telephone systemsli liInstallingconfiguring computer hardware operating systemsli ul pstrongWhat do they need from you?strongp ul liSomeone who can chat about technology in simple termsli liProblem solver and logical thinkerli ul pstrongSalary:strongbr 21,000 per annum.p pstrongWorking hours:strongbr 8:30am - 5pm.p pstrongBenefits:strongp ul li20 days accrued holiday plus statutory per yearli liWork van provided for driving to clientsli ul pstrongFuture prospects:strongbr You will have the opportunity to complete Microsoft certifications after successfully completing your apprenticeship. You will also have the opportunity to become a permanent member of the team and move into more senior roles.p pstrongImportant information:strongbr This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.br Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at strongSCQF Level 8. strongbr If you are interested in starting your career and receiving a work based qualification at the same time, strongAPPLY NOW!strongp

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    IT Apprentice

    • IT quality and testing professionals
    • 324.38 p/w
    • Advanced Level 3
    • Hampshire

    Hampshire
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    pstrongEmployer description:strongp pFrequentis UK, with headquarters in Vienna, is an international supplier of communication and information systems for control centres with safety-critical tasks such as Air Traffic Control, Air Defence, Police forces, Ambulance, Military, Coastguards and Rail. At Frequentis, we make the world a safer place. We are very proud of that and we all know that every day in our roles we can make an impact to the safety of others. Over 500 customers and 49,000 workstations already trust our know-how and proven experience.p pstrongResponsibilities:strongp ul liSupport internal network infrastructure including switches, firewalls, routers, and wireless systems.li liMonitor system performance, run diagnostics, and resolve connectivity issues.li liMaintain security best practices across systems and on-prem environments.li liSupport users with IT-related queries, including software, VPNs, and remote access.li liHelp manage software subscriptions, user access, and data backups.li liDocument procedures, configurations, and changes to the infrastructure.li liCollaborate with the IT team on projects and improvements to infrastructure.li ul pstrongDesirable skills:strongp ul liStrong technical skills.li liA methodical, step by step approach to resolving issues.li liProactive and able to balance competing priorities.li liEffective communicator internally and externally.li liSolutions focussed in how you think and act you will always find a way.li liAbility to adapt to complex and non-routine work in different environments.li liThe ability to work under direction, use discretion and determine when to escalate issues.li liAble to travel both within UK and to Vienna HQ Canada.li liAllow for security vetting from government organisation.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p9am - 5.30pm with 1 hour lunch break.p pstrongBenefits:strongp ul liCoffee machine.li liDress down.li liRegular team outings.li ul pstrongFuture prospects: strongp pThe possibility of full-time employmentp pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp

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    • Marketing
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    • Advanced Level 3
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    Administration and Receptionist Apprentice

    • Business & Administration
    • 283.13 p/w
    • Advanced Level 3
    • London

    London
    Administration and Receptionist Apprentice

    We are looking for a business administrator receptionist apprentice to join our law firm. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.

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    Business Administration Apprentice

    • Business & Administration
    • 283.13 p/w
    • Advanced Level 3
    • Rusholme

    Lancashire
    Business Administration Apprentice

    Are you ready to kickstart your career in business administration? Were a growing law firm in Rusholme seeking a Business Administration Apprentice to join our friendly team.

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    Marketing Apprentice

    • Marketing
    • 270.38 p/w
    • Advanced Level 3
    • Stoke-on-Trent

    Staffordshire
    Marketing Apprentice

    pstrongEmployer description:strongbr Compelite Pro are a specialist social media management and marketing agency with extensive knowledge of trends, engagement and Facebook ads. We stick with our mission to continually make a positive difference, this doesn’t stop at transforming your socials. Compelite Pro will be on hand to assist with other marketing requirements. From trackable dynamic QR codes with personalised landing pages to business card design.p pstrongResponsibilities:strongp ul liAssist with TikTok and Instagram content filmingli liSupport video editing and productionli liCreate engaging static and carousel contentli liWrite compelling social media captionsli liContribute ideas for content improvementli liParticipate in team meetings and brainstormsli ul pstrongDesirable skills:strongp ul liProven TikTok & Instagram proficiencyli liExperience with video editing softwareli liUnderstanding of social media analyticsli liKnowledge of personal branding principlesli liPortfolio of content creation workli liBasic photography skillsli liExperience with LinkedIn content creationli liUnderstanding of content scheduling toolsli liMobile video creation capabilitiesli liContent writing and caption crafting skillsli liUnderstanding of content scheduling toolsli liBasic computer literacy and digital tool adaptabilityli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p9am - 5.50pm (with 1 hour break)p pstrongBenefits:strongp ul liRemote workingli liTeam outingsli liDirect mentorshipli liHands-on experience in a growing agencyli liMentorship from experienced professionalsli liExposure to diverse client projectsli liFlexible working environmentli liReal responsibility from day oneli liClear growth and development pathli ul pstrongFuture prospects:strongp pThe possibility of full time role. 90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp

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    Data Administration Apprentice

    • Business & Administration
    • 285.95 p/w
    • Advanced Level 3
    • Stoke-on-Trent

    Staffordshire
    Data Administration Apprentice

    pstrongAbout us:strongp pOur client specialise in providing comprehensive business rates services tailored to a wide range of clients. Their expert team is committed to delivering precise and reliable property assessments, ensuring our clients receive fair and optimal business rates. We pride ourselves on professionalism, accuracy, and a data-driven approach to client services.p pstrongOverview:strongp pOur client is looking for a detail-oriented and highly organised Data Technician Apprentice to join our team. This role will focus on ensuring the accurate entry, management, and matching of data in our CRM systems, including Salesforce. The ideal candidate will have strong data management skills and experience using CRM platforms to support the smooth operation of the office and deliver excellent client service.p pstrongResponsibilities:strongp ul listrongData Entry & CRM Management -strong Accurately enter, update, and manage client and property data in our CRM systems, specifically Salesforce, ensuring all information is current, complete, and consistent.li listrongData Matching & Quality Assurance -strong Regularly verify data from multiple sources to ensure consistency and eliminate discrepancies. Correct errors and perform data cleansing to maintain high data quality.li listrongCRM Utilisation -strong Utilise Salesforce for tracking client interactions, generating reports, and managing customer relationships. Ensure all client communications are logged accurately.li listrongReporting & Analytics - strongAssist in generating data-driven reports using Salesforce and other tools, providing insights on client status, project progress, and business performance.li listrongDatabase & Document Management - strongOrganise and maintain both digital and physical filing systems, ensuring key data is stored correctly and accessible when needed.li listrongAdministrative Support - strongProvide general administrative support, including photocopying, answering inbound calls, filing, and correspondence, with a focus on data accuracy and attention to detail.li ul pstrongDesirable skills:strongp ul liExperience in data entry, administrative, or clerical roles, with familiarity in managing data within CRM systems such as Salesforceli liProficiency in Microsoft Office Suite, particularly Excel, for managing and analysing datali liExperience with CRM systemsli liStrong attention to detailli liBasic knowledge of accounting principles is a plusli liExcellent communication skills both written and verballi liStrong organisational skillsli ul divstrongEntry requirements:strongdiv ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul divYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.div divdiv divIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.div divdiv divstrongFor more information please visit the UK ENIC website.strongdiv pp pstrongWorking hours:strongp ul liMonday to Friday 10am-6pm (1 hour lunch)li li35 hours per weekli ul pstrongBenefits :br strongp ul liFree parking on siteli liMonthly bonusesli liProgression opportunitiesli ul divstrongFuture prospects:strongdiv divdiv div90 of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.div divdiv divstrongImportant information:strongdiv divdiv divOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.div divdiv divstrongApply now!strongdiv

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    Digital Marketer Apprentice

    • Marketing
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    • Advanced Level 3
    • Stoke-on-Trent

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    pstrongEmployer description:strongbr EEUK Group is a forward thinking, progressive organisation, that is proud of its people and insists on a family feel.br The development of our people drives our ethos, and this ensures the perfect delivery for our customers. It is understood that no one customer is the same, so whether it be through great relationships, competence, management efficiency or just because it happens with significant ease, the result always over delivers.p pThe group has evolved over many years and covers a diverse and specialist range of statutory obligations that focus on employee health, safety, and wellbeing in the workplace.p pstrongWe offer services in a range of disciplines including:strongp ul liOccupational Hygieneli liHealth, Safety and Fireli liWater Hygieneli ul pstrongOverview:strongbr Are you looking to take your first step into Marketing and have an ambition to develop a career within the sector?br At EEUK, were proud of the work we do and the positive impact we make - not just for our clients, but for our people too.br Were passionate about creating opportunities for growth and supporting every team member on their journey.p pThis is a unique and exciting opportunity to work directly with the Communications and Marketing Manager to help shape and grow the marketing function from the ground up. You’ll have the chance to put your own stamp on things, bring fresh ideas to the table, and play a key role in building something special.p pWere a supportive and welcoming business that believes strongly in nurturing our people. Throughout your apprenticeship, you’ll be fully supported every step of the way.p pstrongKey responsibilities include:strongp ul liAssist in planning and delivering multi-channel marketing campaignsli liCreate and schedule engaging content across social media, email, and website platformsli liBuild and launch email marketing campaigns using relevant toolsli liSupport website updates and SEO improvements (e.g. meta tags, keywords)li liDesign and produce marketing materials (digital and print)li liMonitor and manage social media channels, responding to engagementli liConduct market and competitor research to inform strategyli liGather and analyse marketing data to evaluate campaign performanceli ul pDesirable skills and pernal qualities:p ul liCommunication skillsli liIT skillsli liAttention to detailli liOrganisation skillsli liPresentation skillsli liAdministrative skillsli liAnalytical skillsli liTeam workingli liCreativity, confidence and friendlyli ul pstrongEntry requirements:strongp ul li3 GCSE’s (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information, please visit the UK ENIC website.strongp pstrongWorking week:strong 37.5hrs a week.p pstrongBenefits:strongp ul listrongCareer progression opportunities:strong Clear pathways for advancement within our rapidly growing businessli listrongSupportive working environment: strongCollaborative culture fostering respect and inclusivityli listrongHealth & Wellbeing service: strongAccess health & wellbeing perks, including mental health support, private GP appointments, yearly health checks, and a wide range of discounts on health and wellbeing services like gym membershipsli listrongAccess to perkbox: strongExclusive discounts and rewards platform for high-street retailersli listrongHoliday allowance: strongEnjoy 25 days of annual leave plus additional days for long serviceli listrongCharity work: strongMany opportunities to be involved with supporting local charitiesli listrongEvents: strongSocial events for you to participate inli listrongPension scheme: strongSecure your financial future with our company pension planli ul pstrongFuture prospects:strongbr 90 of QA apprentices secure permanent employment after completing their apprenticeship: this is 20 higher than the national average.p pstrongImportant information:strongbr Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.br strongApply now!strongp

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    • Business & Administration
    • 264.25 p/w
    • Advanced Level 3
    • Newcastle upon Tyne

    Tyne and Wear
    Business Administrator Apprentice Level 3

    SummaryAn exciting opportunity within Swift Motor Engineering has arisen to join this friendly family ran business as a Business AdministrationReceptionist. Working alongside two experienced members of staff, you will be mentored at every step of your apprenticeship and be able to grow and progress in the role.

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    Apprentice Store Manager -Farmfoods Selby

    • Retail
    • 603.45 p/w
    • Higher Level 4
    • SELBY

    North Yorkshire
    Apprentice Store Manager -Farmfoods Selby

    Are you an experienced team leader or supervisor in retail, hospitality or another customer focussed industry? Are you looking to progress further into a management role? If yes, then this might be the opportunity for you. Apply today!

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    Considering an Apprenticeship?

    There are lots of benefits to apprenticeships, here are our top 5:

    Paid Training

    Not only will your organisation (or the Government) pay for all of your training, but you’ll be paid to do it. That means you could actually get paid to get your degree and have no debt!

    Range of career opportunities

    There are over 625 different apprenticeships to choose from, in a range of industries. Whether you’re interested in law, marketing, construction, or engineering, you’ll find something up your street!

    Earn & learn

    As an apprentice, the minimum you’ll earn is £6.20 an hour, but we’ve seen apprentices earn a starting salary of up to £30,000 a year! You could also get other employee benefits like gym memberships, paid holiday, and sick pay.

    Great career prospects

    Employers think apprentices are 15% more employable than those with other qualifications. In fact, many large employers train their graduates and apprentices together!

    Learn on the job

    There’s only so much you can learn when you just do a qualification. As an apprentice, you’ll also get to learn on the job – whether that’s designing amazing graphics, chopping vegetables, or building engines!

    Start searching for Apprenticeships near you

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